The Case Manager for the Housing Authority’s Owned Housing Portfolio is responsible for overseeing the day-to-day operations and management of properties owned by the Housing Authority (PHA). The incumbent will ensure that properties are maintained to a high standard, comply with all relevant regulations and policies, and provide a safe, clean, and comfortable living environment for residents. This position will serve as a liaison between residents, maintenance staff, and external stakeholders, promoting positive relationships and ensuring efficient resolution of issues that may arise.
GENERAL STATEMENT OF DUTIES
Act as a liaison between tenants and property managers while administering various housing assistance programs provided by Marion County Housing Authority. Provide considerable contact with property managers and families to assist and assure compliance in all assisted housing-related functions in accordance with federal, state and Housing Authority guidelines.
SUPERVISION RECEIVED
Work under the general supervision of a supervisor who establishes goals and reviews performance through regular monitoring of office workflow, conferences, and analysis of reports.
SUPERVISION EXERCISED
Primary supervision is not the responsibility of this classification; however, supervisors may assign leadwork responsibilities.
Typical Duties - Duties include, but are not limited to the following
- Manages a caseload of tenants and landlords within a specific geographic area. Explains program rules to new and current tenants and landlords.
- Verifies, documents and calculates tenant income, assets, applicable expenses, and utility allowances, which determine family rent amounts. Conducts rent-reasonable surveys and negotiates rents. Prepares and explains leases and contracts to clients and landlords. Initiates and processes terminations of assistance.
- Annually reviews tenant's income/eligibility to determine rent increases or decreases. Acts as liaison between owner and tenant to resolve problems. Reviews and negotiates landlord rent increase requests.
- May inspect housing units for compliance with Housing Quality Standards. May inspect units prior to new participants moving in, and on an annual basis. Notifies owners of needed repairs and re-inspects for Federal Housing Quality Standards. Also conducts housekeeping inspections for owned housing programs.
- Initiates and maintains close communication with owners, managers and social services agencies to assist families and prevent fraud. Investigates and compiles legal data in cases of suspected program abuse.
- Prepares evictions, termination of assistance and attends informal hearings and/or court hearings.
- Gives instructional and informative presentations orally during periodic briefings of applicants and update briefings of current tenants.
- Performs other related duties as assigned.
Requirements for the Position
EXPERIENCE AND TRAINING
- Two years college course work in human relations, public administration or related field; AND
- Two years of experience working with low-income families or the elderly in a social services agency or Housing Authority; OR
- Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.
PREFERENCES
- Preference will be awarded to applicants who have fluent bilingual Spanish/English skills. Employees who are fluent in Spanish and use these skills while on duty will receive an additional 5% per month after passing a Standardized Language Fluency test administered by Marion County.
- Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Must be insurable at standard rates. Marion County will obtain a copy of the driving record for selected applicants from Driver and Motor Vehicle Services.
- The finalist for this position may be required to pass a criminal history background check, however conviction of a crime may not necessarily disqualify an individual for this position.
- This position is not represented by a union.
- Typical work schedule: Monday - Friday, days, with flexibility depending upon the needs of the agency. Actual schedule will be determined upon hire.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of low-income housing programs, statutes and regulations; law regarding property management, tenants and rental market preferable; community resources available to low-income families, elderly persons, disabled and social service agencies; basic math.
Considerable knowledge of low-income housing programs, statutes and regulations; law regarding property management, tenants and rental market preferable; community resources available to low-income families, elderly persons, disabled and social service agencies; basic math.
Ability to clearly and concisely communicate, verbal and written; interpret federal, state and local policy relating to housing programs; work independently and demonstrate sound judgment in decision making; resolve conflict between tenant, property management, and agency. establish and maintain harmonious working relationships with the public, clients and fellow employees.
Skill in mediating conflict; prioritization of large workload; operating a computer with basic software.
PHYSICAL REQUIREMENTS
Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; bends forward; stoops; crawls on hands and knees; reaches overhead; lifts and carries up to 30 lbs.; pushes and pulls up to 50 lbs.; moves carts weighing up to 50 lbs.; operates a keyboard; uses rapid mental/eye/hand coordination; speaks clearly and audibly; reads a 12 pt. font; hears a normal level of speech; uses common office machinery such as computers, fax machines, telephones and copy machines; works in areas that may be exposed to heat, cold, dust, noise, chemicals, and blood and/or body fluids; works in areas that may be wet or uneven.
PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.
VETERANS’ PREFERENCE
Applicants are eligible to use Veterans’ Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
DOCUMENTS REQUIRED FOR VETERANS’ PREFERENCE
- One of the following:
- MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
- Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
- Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
- In addition to one of the above documents, Disabled Veterans must also submit one of the following:
- A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
- Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.