HOUSEKEEPING SUPERVISOR

Duties and Responsibilities:

· Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

· Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

· Promote teamwork and quality service through daily communication and coordination with other department heads.

· May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.

· Work with the management team to help drive improvements in team member engagement that are aligned to the service philosophy.

· Oversee disciplinary or staffing related actions in accordance with company rules and policies. Makes recommendations on team member succession planning.

Guest experience:

· Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

· Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.

· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Carry out special needs and requests of the guests, VIP’s and repeat visitors.

· Ensure rooms are 100% clean and properly prepared so our guests are comfortable, can work and rest.

· Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents).

· May maintain procedures for security of lost and found items.

· Perform other duties as assigned. May also serve as manager on duty.

Qualifications and requirements

High school diploma / secondary education / equivalent plus 2 years of housekeeping experience including some supervisory training/experience.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Ballston Spa, NY 12020: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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