Hotel Guest Liaison Job at Champion Hotels
Hotel Guest Liaison
What is a Guest Liaison?
A Guest Liaison person is an to make sure that all the guests’ needs are met and that guests are satisfied all the time.
A Guest Liaison is a combination of receptionist, concierge, and host/hostess roles.
A Guest Liaison will work with all the department heads in the establishment making
sure that guests’ requirements are met.
What does a Guest Liaison do?
registering guests
issuing room keys and giving direction to the guest as to room location, breakfast
hours, etc.
being available to the guests throughout the day from checking in – to departures
making sure guest requirements are exceeded
receiving and passing on of messages
assisting the front desk when needed
passing on guest information from one shift to another
making dinner reservations, giving out area information, tour bookings, flight
confirmations, or tracking lost luggage etc.
assisting in the breakfast when needed
assisting in communicating needs to housekeeping and occasionally delivering
guest wants to their room
researching the local area for attractions, good restaurants etc. to tell guests
dealing with guest complaints
organizing errands for guests
highlight area events & what’s happening to inform the guests
cross train front desk on their skills
assist with luggage when needed
PM check in greeter
Are you … ?
a peoples’ person?
eager to please?
helpful?
detail orientated?
understanding?
empathic?
professional and discreet?
a good listener?
able to deal with stress?
a problem solver?
willing to work shift hours?
reliable?
Starting pay $14/hr. & hotel discounts
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Jacksonville, FL 32258: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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