Hotel Front Desk Clerk Job at Springhill Suites Exton
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Communicate with housekeeping to make sure guest rooms are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1+ year of hotel industry experience or related job preferred
- High school diploma, GED, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- Working knowledge of Microsoft Office and reservation management systems
Discover the perfect blend of comfort and style at SpringHill Suites Philadelphia West Chester/Exton. Our new hotel welcomes you with helpful amenities including complimentary breakfast, shuttle service within five miles and an on-site bar. We're also close to companies like West Pharmaceuticals, DSM, Bentley and AXA XL. Guests visiting Exton for local sports events can enjoy easy access to United Sports Training Center, Ice Line and Power Play Rinks. Our hotel is the ideal base for out-of-town wedding guests, and we work with many West Chester-area wedding venues including French Creek Country Club, Meredith Manor, Brandywine Manor House, The Washington at Historic Yellow Springs and Springton Manor.
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