Hyatt House Seattle Downtown is looking for talented team members!

Job Description

Our talented Front Desk Agents' primary responsibilities are to ensure guest satisfaction and deliver prompt, courteous, and professional service. Reception will routinely check-in/check-out guests, answer phones, take reservations, and assist other staff with job functions as necessary.

Successful employees will interact positively with customers and take action to solve problems in a manner that exceeds the satisfaction of parties involved. Instances of dissatisfaction will be addressed thoughtfully, thoroughly, and creatively. Team members are encouraged to feed back suggestions and ideas to improve upon guest experiences and to prevent future issues from arising. Our team members feel comfortable using our guests' names in a natural manner to ensure warm and personalized service. House Hosts orchestrate a great deal of the guest experience, including registration and check-out, PBX operations, mail and message service.

Hosts must also be accurate with daily accounting procedures.

Essential hospitality standards must be used at all times including eye contact, warm smiles, personal greetings, and polite conversation when appropriate.

Work Objective

• Delight hotel guests with friendly, personable service
• Act as our guest's personal concierge. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Respond to guest needs, special request, and complaints as needed.
• Smile, acknowledge, and greet guests at front desk and other public areas.
• Process guest registrations, including computation and collection of payment
• Complete shift reports and process all financial transactions, including the verification and process of credit card transactions in accordance with company policies and procedures
• Send and receive telephone calls and messages

Teamwork

• Flexible schedule required
• Assist other employees in various assignments
• Treat fellow team members with respect, dignity, and courtesy

Our Ideal Candidate:

• Is a customer service champion!
• Has 1-2 years customer service experience (hotel experience strongly preferred)
• Has previous experience with Opera PMS and Micros POS systems.
• Is personable, peppy, and good with people.
• Excels in a fast-paced environment.
• Has an open mind. We welcome travelers from all cultures and customs.

Perks:

• Free, downtown employee parking
• Medical, Dental, and Vision for Full-Time employees
• Discounts on Hyatt hotel stays around the world
• Vacation and Sick Time off policies

EOE AA M/F/Vet/Disability

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• hotel: 1 year (Preferred)

Work Location: One location

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.