A strong preference will be shown to candidates who have experience working with Marriott International.

The Assistant General Manager is responsible for working closely with the General Manager to ensure that the hotel's operations run smoothly. This position will require the ability to oversee the back of the house, train & coach staff, order OS&E, prepare documentation and reports, and attend corporate/brand meetings as needed. The AGM will also serve as the Manager on Duty when necessary and the MOD's primary goal is always the satisfaction of our guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

PRIMARY RESPONSIBILITIES

• Works collaboratively with corporate and above-property team members, managers, and line-level staff to continually enhance and advance the hotel’s goals and operations
• Work closely with managers and supervisors to develop them both personally and professionally
• Establishes consistent operating procedures
• Motivates the staff and establishes a productive and positive work environment
• Responsible for the appropriate scheduling of hotel staff to ensure guest needs can be met
• Responsible for all property based Human Resources and Accounting functions; ensure that all policies and procedures are followed
• Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate
• Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected
• Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc.
• Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and be a part of an effective preventative maintenance program
• Manages direct billing invoice accounts and ensure prompt payment of outstanding invoices
• Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs
• Adheres to all company Standard/Conduct policies and procedures
• Follows the company’s employee handbook for rules and regulations
• Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines
• Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor

GUEST SERVICE & SATISFACTION

• Responsible for Guest Service scores, reviews the scores with the staff, site areas for improvement, create incentives
• Demonstrates a commitment to servicing the guest and takes initiative to speak to all guests
• Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding use of negative language, and never displaying anger

JOB REQUIREMENTS

• College degree or appropriate experience level in hotel operations OR
• High school diploma or equivalent plus at least three (3) years of related experience or
• Any equivalent combination of education and experience that provides the above skills, knowledge, or abilities
• Strong verbal and written communication skills
• Significant attention to detail
• Computer skills required. Experience with Marriott systems and FOSSE is preferred.

Job Type: Full-time

Pay: From $37,000.00 per year

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Rocky Mount, NC 27804: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 3 years (Preferred)

Work Location: In person

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