20/Hour + Tips!

Full time host for Citrin Restaurant.

The hosts are an integral part of the Guests first impression of the company. When a Guest arrives at the company, he/she must always receive a warm and sincere welcome, and as he/she departs the host must offer a heartfelt thank you and an invitation to return. The host must exhibit the companys warmest hospitality.

Restaurant Operations

• Clean and maintain supplies in Host Stand.
• Maintain impeccable condition of menus.
• Ensure smooth functioning of the desk.
• Provide Guests with accurate and up-to-date information about the restaurant.
• Be proficient in the use of Resy.
• Perform assigned side work.
• Adhere to work schedule and restaurant grooming, uniform, and hygiene standards.

Reservations

Ensure that calls are answered quickly and accurately.

Answer the phone with a smile.

Treat each Guest as you would like to be treated. At no time during the conversation should you sound rushed, impatient, or annoyed.

Work with the Manager to maximize seating potential thus increasing potential restaurant revenue.

Be aware of any difficult callers and ask management to intervene.

Recognize VIPs and regular Guests when they call.

Confirm waiting list and monitor on a daily basis.

Confirm reservations for the following day.

During Service

Welcome the Guest to the restaurant with a warm sincere greeting.

Monitor all waiting times and minimize Guests waits.

Maintain wait list.

Escort Guests to a particular table.

Use a tray to carry any of the Guests items (drinks) from the waiting area to their table.

Pull out all of the chairs, and stay with the table until they are seated.

Answer phones promptly and politely without sounding hurried.

Ensure accurate transfer of bar checks to dining room, directing bartender to correct table.

Know table and position numbers.

Acknowledge and thank the Guest as they leave the restaurant.

Hourly bathroom cleanliness checks

Always clean the Host Stand; restock business cards before, during, and after service.

Communication

Hand off VIP information to the Manager and assigned Captain immediately after the Guests have been seated.

Communicate to the manager on duty about any problems that may have been experienced by Guests.

Answer phones and be prepared (using the fact sheet) to answer questions on the following: address and location, dress code, hours of operation, menu items and price ranges, holiday menus and information, credit cards accepted, large party/private party information, reservation policy.

Communicate with staff so restaurant can be set properly.

Be able to answer a wide variety of questions about the company, from restaurant hours and its reservations policies to the finer details.

Communicate with Chef daily about menu changes and update them on all platforms

Communicate with Manager about stocking host stand and bathroom supplies.

Requirements

Ability to provide a pleasant customer service in a fast-paced environment

Ability to multi-task and communicate accurate information to the different colleagues

Have patience and a strong ability to remain calm under pressure

Ability to work in a standing position for long periods of time, minimum of 6 hours

Be presentable at all times

Have good communication skills

Experience with Reservation systems a plus