Host/Hostess Job at Graduate Roosevelt Island
Compensation Type: Hourly Highgate Hotels:
Graduate Roosevelt Island is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island’s first hotel and marking the brand’s debut in New York City. Architecturally designed by internationally renowned design firm, Snøhetta, and interior design from Graduate Hotels’ in-house team, the hotel blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The futuristic, fashionable and the functional meld to create a space that’s bright, open and always interesting. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design, this venue evokes a sense of cinematic drama inspired by futurism creating a true destination for fashion-forward elegance in an intimate space all set against unobstructed city views. Overview:
Physical Demands and Work Environment
Hourly Pay ($18 per hour)
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:
Graduate Roosevelt Island is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island’s first hotel and marking the brand’s debut in New York City. Architecturally designed by internationally renowned design firm, Snøhetta, and interior design from Graduate Hotels’ in-house team, the hotel blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The futuristic, fashionable and the functional meld to create a space that’s bright, open and always interesting. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design, this venue evokes a sense of cinematic drama inspired by futurism creating a true destination for fashion-forward elegance in an intimate space all set against unobstructed city views.
We are looking for talented Hosts for Graduate Hotel Roosevelt Island. Hosts are responsible for providing warm hospitality to guests, managing reservations and walk-in bar guests, helping to facilitate the flow of service throughout the night, and maintaining a general command of the food and beverage menu.
Working management at all levels to ensure superior guest service throughout service.
Responsibilities:
Reservations & Communication
- Maintains warmth and hospitality in all correspondence with guests
- Has strong working knowledge of reservations software and reservations policy
- Encourages walk-ins and bar business
- Helps coordinate large party reservations, private dining requests, or special circumstances with management
- Maintain a warm, hospitable and friendly environment for guests and co-workers; this is the top priority
- Greet guests and determine the best way that we can take care of them: seat reservations, send guests to the bar, maintain a waitlist when necessary, all while constantly communicating with the guests
- Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)
Menu Knowledge
- Maintain an understanding of the food menu and have the ability to clearly describe our offerings
- Have a grasp of the beverage program and be able to summarize our philosophy and identify our different offerings
- Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff
Station Set Up
- Set up the host stand and dining room according to step by step guide and specifics laid out in the service manual
- Work with the rest of the service team to ensure that the dining room is fully set up in time, offering help to teammates as necessary
Additional Skills and Responsibilities
- Shows a desire to learn and develop within our company
- Demonstrates good organizational skills with an eye for detail
- Exude excellence in hospitality
- Passion for exceptional hospitality in food and beverage
- Ability to adapt and thrive in a fast-paced, entrepreneurial environment
- Self-driven, results-oriented, and with a passion for excellence
- Has lots of fun at work but is not afraid of putting in long hours when required
- Highly effective communicator through email, phone, video, and in person
- Up to date and passionate about culinary trends in the United States and abroad
Relevant Knowledge, Skills & Ability
- Excellent food and beverage knowledge
- Strong Understanding of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Strong Understanding of POS and inventory systems
- Integrity, Initiative & follow through
- Desire and ability to learn and grow through feedback
- Problem Solving, Multi-Tasking & Delegation
- Excellent verbal & written communication
- Attention to detail
Requirements
- 2 years minimum experience as a Host in a bar or restaurant or similar customer-facing capacity
- Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding
- Ability to walk/stand for extended periods of time
- Ability to work nights, weekends, and holidays
Performs other duties as requested by Management
Physical Demands and Work Environment
While performing the duties of this job, the employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and the risk of electrical shock. The noise level in the work environment is moderate to loud.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Graduate Hotel is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Hourly Pay ($18 per hour)
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