Basic Function: Serve as a hospitality ambassador of the Museum, creating a friendly, welcoming environment and consistently provides exceptional service to all guests while supporting exhibitions, events and other responsibilities that enhance the guest experience.

Primary Duties and Responsibilities:
¿ Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a
professional and courteous manner.
¿ Effectively and accurately provides information to guests regarding museum policies, exhibits,
collections, special events and programs.
¿ Assists with guest wayfinding, museum/gallery capacity management, directing guests throughout
the museum, and other responsibilities as needed. Provides coverage for special events and
programs outside of normal museum operating hours as needed.
¿ Provides support by conducting daily walkthroughs of galleries and other public areas to assist in
identifying and executing improvements to enhance the guest experience.
¿ Operates virtual queuing software, helping to manage visitor capacity in certain exhibits and
ensuring a smooth experience for guests.
¿ Must participate in and reinforce an enjoyable and inclusive work environment and team
culture with colleagues.
¿ Takes initiative to assist other MVE colleagues as needed.
¿ Performs other duties as assigned.

Experience Required: (an equivalent amount of training, education and experience will be considered)

• Minimum of one year customer service experience, required. Experience in hospitality or tourist- attractions preferred. Must enjoy working with the public.
• Must have a basic knowledge of customer service best practices and possess excellent communication skills.
• Ability to read, write, and effectively communicate with visitors, peers, and management.
• Willingness to work flexible schedules, including weekends, holidays, and before or after hours as needed.
• Ability to work in a fast-paced environment and interface effectively with visitors in both conveying information and listening to questions/concerns.
• Ability to make objective decisions using sound judgment.
• Be well-organized and thorough with close attention to detail and follow-through.
• General mobility, including frequent movement throughout the museum, including kneeling, bending, and lifting up to thirty pounds.
• Develop a working knowledge of the art in the permanent collection.

Equipment used to Perform the Job:

• Galaxy point of sale system Qless virtual line software
• MS Office, including Word & Excel

The Art Institute of Chicago requires all applicants to complete an online application to be considered for employment. 60 minutes are allotted for applicants to complete the employment application. The application will automatically time out after 60 minutes. If you are unable to submit the completed application at this time, please choose the "Save for Later" option to avoid losing the information you have entered so far.

Vaccination Expectation

Becoming vaccinated against COVID-19 is the most important contribution we as individuals can make to ensure our own safety and the safety of our museum and school community. All employees must complete an attestation and provide proof of their vaccination status, or request a medical or religious exemption within the first week of employment.

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.