Nardy Honda Smithtown is looking for an experienced Automotive Service Advisor to join our service team. We offer a great work schedule, weekly salary, weekly draws, monthly commission and bonuses, medical and dental benefits available, 401k available and a supportive management team. A qualified Service Advisor advises customers as to their vehicle maintenance and repairs, sells recommended service work, maintains excellent CSE ratings and promotes dealership standards for superior workmanship.

Job Description

• Greets customers promptly in a polite and friendly manner
• Writes up customers' vehicle concerns accurately and clearly on the repair order per accepted guidelines
• Refers to service history and recommends additional services when needed
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"
• Obtains customer signature on work order; provides customer with a copy
• Notifies dispatcher of incoming work
• Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Documents all work performed
• Reviews repair orders for accuracy, ensures all work is completed and additional work and authorization is noted
• Explains completed work and all charges to customer
• Closes repair order as appropriate
• Handles telephone inquiries regarding appointments and work in progress
• Deals with customer concerns in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty
• Communicates with Supervisor whenever necessary
• Understands the terminology of the automobile business and keep abreast of technology changes
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance and neat and orderly work area in accordance with company policy
• Completes pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Requirements

• Able to take direction from supervisors
• Good communication skills, including the ability to listen to customers and determine how to assist them
• Ability to work well in a team environment
• Knowledge of automotive systems, tools and repair processes
• Outstanding attention to detail with an commitment to quality
• Ability to understand technical reference materials and technical manuals in written and online formats
• Can communicate technical terms to non-technical audience
• Able to follow processes to ensure quality and safety
• Effective time management skills and ability to prioritize

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

Work Location: One location

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