• Coordinate placement of services between clients and caregivers, and maintains schedules accordingly.
• Ensure that all cases are covered and arrange for substitute/backup coverage as needed.
• Staff clients with caregivers who they will enjoy working with while improving their lives!
• Handles/resolves caregiver issues, problems, and scheduling changes.
• Maintain all documentation in Scheduling Software of caregiver and client discussions and conversations.
• Secure coverage when call-outs and emergency situations arise.
• Participate in an on-call rotation with other team members.
• Maintains policies and procedures according to AHCA Regulations and Preferred Private Care policies and procedures.
• Maintains on-call reporting.

• High School degree or equivalent required, some completed college courses preferred.
• One year of related home care scheduling experience in a home health care setting.
• Experience communicating both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (clients, families, caregivers, doctors, lawyers, etc).
• Must possess and demonstrate excellent verbal and written communication skills and an ability to be successful in a very fast-paced environment. The required extensive client communications require exceptional phone presence and patience.
• Strong computer skills required and prior experience with a database system desired.
• Solid written and verbal communication skills, and the ability to carry out directions, read and write effectively.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Must be energetic, highly motivated, and able to work in a home health care setting.
• Capable of working with a diverse workforce and client base as well as various elder care service agencies.
• Must be highly organized, detail-oriented, and have exceptional planning and problem-solving skills, while thinking outside the box.
• Must be a team player with the ability to multi-task and have a positive and professional demeanor, while having the ability to deal effectively with the demands of the job.
• Bilingual (English/Spanish) preferred.
• Have knowledge of basic medical terminology.
• You are looking to grow in a company and develop in your career.

• Staffing and Scheduling: 1 year (Required).
• Home Care: 1 year (Preferred).
• Familiarity with industry-specific software: Preferred.

• CNA (Preferred)

• Paid time off.
• Weekly paychecks via direct deposit.
• Health insurance.
• Retirement benefits.

Preferred Private Care, LLC is a locally owned and operated Home Health Agency. Our goal is to provide our clients with caregivers who can help to keep them at home and independent. Services include, but are not limited to: Homemaking, Companionship, Personal Care, Medication Reminders, and more. We proudly serve the following counties: St Lucie, Martin, Indian River, Okeechobee, and Palm Beach.