Homewatch CareGivers of Western Mass is a small business serving the Pioneer Valley. We are collaborative, person-centered, and inclusive. Our goal is to preserve dignity, protect independence, and provide peace of mind for our clients and their loved ones. At Homewatch CareGivers, we care deeply, we show up, we are in it together, and together we do great things.

Our work environment includes:

• Office setting
• Lively atmosphere
• Business casual attire
• Commitment to celebrating our diverse clients, staff, and caregivers and treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor.

Primary Job Duties:

• Build and maintain home care schedules including managing frequent changes that occur with little to no notice.
• Communicate and document schedule changes, incidents, and other encounters promptly and accurately.
• Hand-select caregivers for all clients based on clients' care plans and caregivers' skills, availability, and other attributes.
• Provide excellent customer service, compassion, and professionalism in all internal and external interactions. This position requires handling a high volume of calls.

Additional Requirements:

• 1 or more years of home care scheduling or staffing experience.
• 2 or more years of customer service experience in an office environment. Must convey compassion, attentiveness, and professionalism in all interactions, both internal and external.
• Able to work in a fast-paced environment, including being able to multi-task, prioritize, and problem-solve effectively.
• Experience using the following equipment and software: computers, multi-line telephones, cell phones, copy machines, fax machines, scanners, Microsoft products, Zoom, and scheduling software.
• Maintain client and caregiver files, complete reports, and work toward individual and collaborative goals
• Maintain confidentiality and comply with HIPAA standards
• Reliable, motivated, and growth-oriented.
• Authorized to work in the United States with proper documentation.
• Able to pass a criminal background check and drug test.
• Verifiable references.

Schedule:

• Monday through Friday, 9 a.m. to 5 p.m., in our West Springfield, MA office.
• Rotating on-call duties when the office is closed, including evenings, weekends, and holidays. On-call duties are performed remotely.

Department: Operations/Scheduling

Reports to: Managing Director

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• West Springfield, MA 01089: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Home Care Scheduling or Staffing: 1 year (Preferred)

Work Location: In person

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.