About Concerto HealthAI

Concerto HealthAI is the leading provider of precision health clinical and commercial real-world data and AI solutions to the global pharma community and across the broader healthcare landscape. Our mission is to accelerate drug development, clinical trials, and HEOR analytics to dramatically improve patient outcomes.

Concerto HealthAI is part of a select set of companies backed by SymphonyAI Group (SAI) the largest AI-focused investment firm in the world, which was founded and is led by Dr. Romesh Wadhwani, a highly successful serial tech entrepreneur, investor, and philanthropist. Dr. Wadhwani has committed $1 billion in capital to build SAI’s portfolio companies into global leaders that deliver extraordinary new value across diverse industries.

Role Summary

We are seeking a Help Desk Technician this position is responsible for facilitating the support of internal information technology initiatives encompassing end-user to enterprise-level architecture. Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Performs a variety of tasks, including help desk support, after business hours on-call support and responding to system outages, in-house application support, and more. Implement, maintain, administer, and support servers. Work is performed under the general direction of Senior Director, Information Technology. The position is based in our office in Memphis, TN.

Responsibilities

• Installing OS software, patches, upgrades.
• Maintaining and monitoring environmental controls in the data center including: maintenance contracts, service records, UPS, Fire Suppression, HVAC, etc.
• Analyzing, troubleshooting, and resolving system hardware, software and network issues related to switches, firewalls, routers, wireless networks, phone systems, and servers.
• Planning and executing IT systems upgrades and migrations.
• Administer and support corporate messaging technologies.
• Administer and support Microsoft Active Directory including: user management, group policies, security groups, distribution groups, login scripts, etc.
• Patch management analysis, testing and deployment for CONCERTO technical infrastructure.
• Interfaces externally with contracted IT vendors, software development vendors, commercial/business IT vendors, and CONCERTO customers.
• Implement, maintain, and administer virtual server systems.
• Implement, maintain, and administer corporate anti-virus.

Requirements

• Must have at least five years related experience and/or training; OR equivalent combination of education and experience.
• Must be able to understand maintain, upgrade, build desktop and laptops for the corporate LAN and remote user environments.
• Must have expert knowledge of commonly-used concepts, practices, and procedures within the realm of Information Technology and Microsoft environments.
• Associate’s degree or equivalent from two-year college or technical school.