The Help Desk Field Service Operations Support will support Directorate software including but not limited to multiple generations of Microsoft Windows as well as a broad spectrum of commercial off-the-shelf (COTS) and custom application computer programs and establish and Troubleshoot Wi-Fi Issues.

Additional Responsibilities Include, but are not Limited To:

• Help Desk Field Service Operations Support Directorate IT hardware, including but not limited to various types of personal and workstation computers, as well as servers, micro, mini, and mainframe computers.
• Hardware support consists of, as a minimum, unpacking, assembling, setting up, testing, operationally sustaining (e.g., diagnosing, repairing, and replacing), and decommissioning all Automated Data Processing Equipment (ADPE), password resets, application installation and troubleshooting, PC/Laptop imaging and setup, service calls, customer support, hardware trouble shooting and replacement.
• Support all other IT-related equipment including but not limited to networked and dedicated printers, scanners as well as devices employing serial, parallel, FireWire, USB, and other peripheral device interfaces such as Personal Digital Assistants (PDAs), Tablets, Cellular Phones including I-Phones, and BlackBerry devices; Data Acquisition hardware and software as well as instrument controllers and establish and troubleshoot MS Teams and Outlook 2016 Issues.
• Setup users of Purebred Encryption and Blackberry for iPhones, iPads, and Mac Devices.
• Access Active Directory for user account drive access; Use PowerShell to determine is computers are off or on the Air Force Network for Port Reset issues.
• Setup users on Windows 10, Linux, & RDT&E Computers who have In-processed into the Directorate.
• Assist users with CAC Card Reset with CAC Cards being blocked.
• Manage all aspects of materials handling of ADPE, including receiving, documenting (e.g., inventorying), labeling, and deploying.
• Recovering, disassembling, packing, crating, documenting, shipping, relocating, reassembling, documenting, and redeploying to new locations.
• Inventorying items by capturing, entering, and maintaining data in Directorate ADPE databases, where applicable.
• Assist Information Assurance personnel in accordance with pertinent regulations and directives.
• Provide immediate response to users by offering assistance over the phone, when feasible, and following up to ensure user satisfaction.
• Utilize an automated Helpdesk call management system to track and document all Field Service activities including the resolution of user inquiries, service requests, and problem reports.
• Assist with proposal development, if necessary.
• Perform other duties, as assigned.