Help Desk Analyst Job at Professional Engineering Consultants
We are PEC — a group of professionals that exist to energize communities, shape the future, and guide the way. Professional Engineering Consultants (PEC) was founded more than half a century ago as a full-service consulting firm providing comprehensive engineering solutions. Our work takes us across the nation and around the world to design an increasing variety of projects from highways to hospitals, water towers to wind turbines, stadiums to sidewalks, and everything in between. Our vision is to be the solutions firm committed to partnerships with a vision for growth and community longevity, and we would love to have you along for the ride.
Position Duties and Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer
- Identify urgent or specialized issues and escalate to appropriate IT staff.
- Monitor support ticket deadlines and assist in the timely completion of support requests;
- Install and provide general hardware support for PC, Mac, tablets, printers and other devices.
- Install and update software programs and packages.
- Provide technical assistance with audio-visual equipment.
- Provide staff training on computer hardware, software, printers and peripheral devices.
Qualifications:
- A minimum of associate’s degree in information technologies, computer science or related
- Previous help desk or end-user support experience required; experience with software
- Working knowledge and understanding of common software programs and packages including
- Experience working with CAD and other AEC industry software is desirable. Examples may
- Must possess good interpersonal communication skills and command of the English language to
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
PM21
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