Head Start Case Manager Job at Community Action Corporation of South Texas
General Summary
The Head Start Case Manager ensures compliance with all applicable federal, state, and local regulations including the Head Start Program Performance Standards and Head Start Act. Responsible for providing regular and ongoing leadership, oversight and supervision to family services staff to ensure delivery of high-quality services. The Head Start Case Manager will support staff’s professional development through training and coaching to continuously increase program quality improvement and to meet program goals.
Primary Responsibilities
1. Provide leadership, oversight, and supervision to Family Advocates, through observations, reflective supervision and team meetings, to ensure implementation of all family service components .
2. Ensure implementation of a system for completing and tracking Family Needs Assessments to identify family strengths and needs related to family engagement outcomes as described in the Head Start Parent, Family, and Community Engagement Framework.
3. Monitor and support Family Advocate activities to support family needs and goals including, but not limited to, completing home visits; providing referrals and application assistance to community partners; accessing resources to address barriers and promote positive family outcomes.
4. Assist the PFCE manager and specialist with planning and implementation of family engagement activities, parent committee meetings, policy council meetings and other family engagement activities, as needed.
5. Develop and implement an innovative two-generation approach that addresses prevalent needs of families.
6. Develop relationships with parents and structure services that encourage trust and communication between staff and parents.
7. Provide training to families and staff as necessary to meet family and program goals and objectives.
8. Develops and implements ways to increase parent, family and community engagement in the Head Start Program.
9. Monitor Family Advocates documentation of Family Needs Assessments; Family Partnership Agreements; family services activities, communication with families; and family engagement activities in Head Start electronic software; complete additional documentation and data entry, as needed.
10. Efficiently track family goals and progress utilizing the designated Head Start electronic software.
11. Lead, manage, and implement quality improvement efforts using collected data, industry trends and statistics, and program metrics.
12. Actively participate in collaborative and cooperative efforts and activities with the Head Start leadership, education team and cross-functional teams, such as family services, mental health and medical providers, disabilities services, and nutritional services.
13. Research and identify program services, expansion, improvement, and enhancements to meet Head Start goals and objectives.
14. Assist Head Start families: provide referrals, perform case management, track and document services for all assigned families utilizing Head Start electronic software.
15. Adhere to confidentiality policy.
16. Any other duty as assigned by the assigned Supervisor.
Work Experience
The Head Start Case Manager ensures compliance with all applicable federal, state, and local regulations including the Head Start Program Performance Standards and Head Start Act. Responsible for providing regular and ongoing leadership, oversight and supervision to family services staff to ensure delivery of high-quality services. The Head Start Case Manager will support staff’s professional development through training and coaching to continuously increase program quality improvement and to meet program goals.
Primary Responsibilities
1. Provide leadership, oversight, and supervision to Family Advocates, through observations, reflective supervision and team meetings, to ensure implementation of all family service components .
2. Ensure implementation of a system for completing and tracking Family Needs Assessments to identify family strengths and needs related to family engagement outcomes as described in the Head Start Parent, Family, and Community Engagement Framework.
3. Monitor and support Family Advocate activities to support family needs and goals including, but not limited to, completing home visits; providing referrals and application assistance to community partners; accessing resources to address barriers and promote positive family outcomes.
4. Assist the PFCE manager and specialist with planning and implementation of family engagement activities, parent committee meetings, policy council meetings and other family engagement activities, as needed.
5. Develop and implement an innovative two-generation approach that addresses prevalent needs of families.
6. Develop relationships with parents and structure services that encourage trust and communication between staff and parents.
7. Provide training to families and staff as necessary to meet family and program goals and objectives.
8. Develops and implements ways to increase parent, family and community engagement in the Head Start Program.
9. Monitor Family Advocates documentation of Family Needs Assessments; Family Partnership Agreements; family services activities, communication with families; and family engagement activities in Head Start electronic software; complete additional documentation and data entry, as needed.
10. Efficiently track family goals and progress utilizing the designated Head Start electronic software.
11. Lead, manage, and implement quality improvement efforts using collected data, industry trends and statistics, and program metrics.
12. Actively participate in collaborative and cooperative efforts and activities with the Head Start leadership, education team and cross-functional teams, such as family services, mental health and medical providers, disabilities services, and nutritional services.
13. Research and identify program services, expansion, improvement, and enhancements to meet Head Start goals and objectives.
14. Assist Head Start families: provide referrals, perform case management, track and document services for all assigned families utilizing Head Start electronic software.
15. Adhere to confidentiality policy.
16. Any other duty as assigned by the assigned Supervisor.
Work Experience
- 3 years minimum employment experience in social services or case management
- Bachelor’s Degree in Social Work or a related field; Master of Social Work or related field preferred
- Experience with case management of clients
- Family Development Credential (FDC) (preferred and required six months to a year after employment)
- Excellent written and communication skills required.
- Must be able to use Microsoft Office, to include Word, Excel, and PowerPoint.
- Must be able to travel.
- Must have a valid driver’s license and a safe driving record and be able to pass a pre-employment physical and a criminal history background/fingerprint check.
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