Job Description: Guest Services Representative

Purpose of Position: To provide an efficient and friendly atmosphere to service guests. Follow all Company policies and procedures.

Essential Functions (but not limited to):

1. Assist in training of new front desk staff.
2. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
3. Cleaning guestrooms and public spaces area as needed.
4. Deliver cribs, towels or other items to guestrooms as requested.
5. Demonstrate good communication skills.
6. Responsible for accurate cash control to include keeping the cash drawer at a minim and ensuring shift deposits balance.
7. Handle and resolve guest’s complaints.
8. Have legible handwriting.
9. Implement all company policies and procedures for safety and security.
10. Knowledge of computer equipment.
11. Laundry and cleaning
12. Maintain a neat and clean appearance behind the front desk and in the lobby area.
13. Operate phone switchboard giving courteous, polite service.
14. Operate TDD equipment for hearing impaired guests.
15. Perform basic math using a calculator.
16. Perform light maintenance duties.
17. Promote all marketing programs to the guest.
18. Provide quality service for guests including pertinent information about the area.
19. Record information in the clerk log book and shift reports.
20. Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
21. Responsible for key control. Issues and receives both room keys and master keys.
22. Restocking front desk supplies
23. Send and receive faxes.
24. Know and understand brand standards.
25. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.

Mandatory Job Requirements:

1. Read, write and speak English.
2. Proficient in Microsoft Office
3. Neat, well-groomed appearance.
4. Must have a flexible schedule to include evenings and weekends.
5. Good communication skills.
6. Willingness to work nights, weekends, and holidays
7. Willingness to maintain confidentiality
8. Pleasant personality and people skills.

Accountability

1. Maintains high level of quality, service, and cleanliness.
2. Daily accountability for cash drawer, deposits, and guestroom sales.
3. Compliance with all brand standards and standard company policies and procedures

Experience or Training Required

1. High school education
2. Previous desk experience preferred but not necessary.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability
• Weekends only

Work Location: In person

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