The Guest Service Representative is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.

Job Description:

• Provides a warm and welcoming, yet timely, registration process for the guest

• Assigns the correct unit, based upon needs and occupancy

• Promptly answers phones

• Creates/ modifies reservations in the property management system
• Provides concierge services to guests looking for activity or dining suggestions

• Checks guests out of the property ensuring zero balance on account

• Communicate guest requests to housekeeping and facilities team

• Provides coffee service in the lobby, if applicable

• Keeps workspace neat and tidy, dusts and sanitizes regularly

• Routinely completes weekly cleaning checklist to keep the lobby pristine

• Tracks and reports maintenance issues; follows up to ensure resolution

• Runs and prints daily accounting cash reports ensuring accurate reporting

• Collects guest balances in accordance with established payment schedule

• Accurately maintains bank for cash drawer using established handling procedures

• Audits registration cards and applies ancillary charges as needed

• Perform other duties, including: participate in employee meetings, assist other departments on high turn days, complete projects as assigned.

Preferred Qualifications:

• 1-2 years hotel/restaurant experience

• Dependable, punctual, impeccable attendance record

• Accurate, attention to detail, service oriented

• Strong organizational skills

• Positive attitude, strong interpersonal and diplomatic skills

• Excellent math aptitude and cash handling ability

• Excellent communication and organizational skills.

• Professional demeanor

• Proficient computer skills, including: Word, Excel and PowerPoint.

• Must be able to work on feet for extended periods

• Must be able to work a flexible work schedule including evenings, weekends and holidays.

• Proof of eligibility to work in the United States

• Associates degree in Hospitality Management or related field preferred.

Qualifications:

• Education: High School Diploma Preferred

• Minimum Job-Related Experience: 6 months

• Writing: Frequently writes non-standard responses.

• Skills – Computer: Uses basic business/technical programs/applications to perform daily responsibilities

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Crescent, OR 97733: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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