Four M Franchising, LLC

Job Description

JOB TITLE: Greeter Guest Service and Experience

REPORTS TO: Manager

DEPARTMENT:Operations

FLSA STATUS:Non-exempt

OVERVIEW: The Greeter is responsible for positively representing the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely matter, and that all Guests needs are managed with a sense of urgency in a friendly and helpful manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Wow Em In

Opens door for Guests & Greets Guests immediately.

Inquires about reason for visit and tailors service (e.g., family, business, game fan).

Describes takeout and full service options.

Offers kids entertainment options (e.g., crayons, buffalo horns).

Rotates seating amongst Servers, when possible.

Describe the Game

Quotes accurate wait time and captures required info on wait list.

Offers entertainment options while Guests wait (e.g., sit at bar, TV proximity, gaming device).

Uses a system to inform Guests when table is ready.

Introduces party to Seater or Server.

Show Em Their Seats

Engages w/Guests while seating them.

Places menus in front of Guest; points out Drink Menu.

Delivers high chair/booster chair, if needed.

Discusses Lunch Menu (if applicable).

Tells Server when Guest is seated in their section.

Scan the Crowd

Pre-busses tables when walking through dining area.

Refills empty non-alcoholic beverages if time allows.

Conducts restroom checks every twenty minutes.

Wow 'Em Out

Thanks Guests as they leave the restaurant.

Invites Guests back for a specific upcoming event.

Uses Guests name, when possible.

Miscellaneous

Cleans and organizes restaurant consistent with opening and closing duties as appropriate.

Fills ice bins at soda and bar stations.

Stocks service and bar stations with supplies and products.

Sweeps and mops floors.

Washes and wipes windows throughout the shift.

Wipes down bottles.

Dusts.

Moves and cleans underside of tables and chairs.

Runs/Delivers food.

Conducts pre-bussing.

Removes trash from both the dining areas and kitchen.

Washes dishes.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Guest service mentality; has a genuine desire to serve the customer.

Manages difficult or emotional customer situations.

Responds promptly to customer needs.

Responds to requests for service and assistance.

Meets commitments.

Focuses on solving conflict, not blaming.

Strong verbal communication and listening skills.

Listens to others without interrupting.

Keeps emotions under control.

Remains open to others' ideas and tries new things.

Speaks clearly and listens attentively to supervisors, and team members.

Speaks clearly and persuasively in positive or negative situations.

Listens and gets clarification.

Gives and welcomes feedback.

Contributes to building a positive team spirit.

Puts success of team above own interests.

Able to build morale and group commitments to goals and objectives.

Supports everyone's efforts to succeed.

Presents numerical data effectively.

Able to read and interpret written information.

Shows respect and sensitivity for cultural differences.

Follows policies and procedures.

Supports organization's goals and values.

Adapts to changes in the work environment.

Manages competing demands.

Able to deal with frequent change, delays, or unexpected events.

Is consistently at work and on time.

Arrives at meetings and appointments on time.

Follows instructions, responds to management direction.

Takes responsibility for own actions.

Keeps commitments

Completes tasks on time or notifies appropriate person with an alternate plan.

Asks for and offers help when needed.

Approaches others in a tactful manner.

Treats others with respect and consideration regardless of their status or position.

Accepts responsibility for own actions.

Applies feedback to improve performance.

Monitors own work to ensure quality.

Meets productivity standards.

Completes work in timely manner.

Works quickly.

Observes safety and security procedures.

Determines appropriate action beyond guidelines.

Reports potentially unsafe conditions.

Uses equipment and materials properly.

Language, Math and Reasoning

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to Guests and other employees of the organization.

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurements, volume and distance.

Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

EDUCATION, EXPERIENCE, and TRAINING:

High school diploma or general education degree (GED) preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

There are no specific requirements for this position.

COMPUTER SKILLS:

There are no special computer skills required.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 20 pounds.

While performing the duties of this job, the employee is regularly required to walk, stand, use hands to handle or feel, reach with hands and arms, and talk, and hear.

While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl, climb or balance.

The employee will rarely sit.

VISION REQUIREMENTS:

Close vision (clear vision at 20 inches or less)

Color vision (ability to identify and distinguish colors)

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).

Depth perception (three dimensional vision, ability to judge distances and spatial relationships).

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position works in an environment with moderate noise level.

Note: The duties of this position may change from time to time. Four M Franchising, LLC d/b/a Buffalo Wild Wings reserves the right to add or delete duties at the discretion of Buffalo Wild Wings or its managers. Nothing in this job specification restricts managements right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

I have read and understand the duties of my position: