Job Summary:Responsible for all aspects of managing a World of Beer operation, the ability to meet or exceed established financial goals and the ongoing development of World of Beer Managers and Staff. Reporting Relationship:Regional Manager, Vice President of Operations, COO

Primary Responsibilities:

Primary focus should be put on the acceptable attainment of building sales and exceeding all forecasted financial goals, the development and growth of World of Beer managers and staff, the ongoing established World of Beer quality of operations and exceptional shift to shift execution.

Qualifications and Job Requirements:

• 2-3 years of previous hospitality/food service industry management experience that resulted in consistent, positive sales and profitability growth is preferred.

• Proof of eligibility to work in the United States.
• A Food Safety and Alcohol Awareness Certification is required within 30 days of being hired, as required by state law.

• A history of only the highest levels of restaurant cleanliness, food safety, employee & customer safety, and sanitation standards are always upheld.
• Ability to travel and stay overnight as needed for corporate meetings or functions.

• Ability to perform all other duties and responsibilities as required or requested.
• Exemplify the WOB Way always.

Physical Requirements

While performing the duties of this job, a WOB Manager is regularly required to talk, hear and see. This position includes the ability to stand for periods of time up to 10 - 12 hours in a shift and have the ability to be able to taste, smell, stoop, bend, stretch, kneel reach, carry, push and lift up to 50 pounds without restriction. Ability to verbally communicate with all employees, customers and phone callers in English.

Duties/Requirements for General Managers

Technical Skills

• Operate a World of Beer as if "you own it". Assurance of consistent, superior execution of all operational standards.
• Understand all stations within a Tavern well enough to train a new WOB*Star on that station.
• Maintain on-going knowledge of spec/standard of every station within a Tavern to the level that you could understand when a standard is being followed.

Relationship Skills

• Thoroughly communicate all pertinent information (corporate directives, relevant emails, voicemails, etc.) to their management team and entire staff.
• On-going, thorough communication with the Regional Manager, VP of Operations and COO (written/verbal) concerning all significant issues, as requested or as they occur.
• Check and act on all email and voicemail communication every day. Our standard is a reply within 24 hours.
• Perform a weekly manager meeting and fax or email notes to the Regional Manager.
• Issue a consistent and fair Manager Schedule on a timely basis with no more than 3 closes a week per manager, without RM approval.
• Ensure that all managers prioritize their work with management duties as their primary job, having the authority to hire and fire or make recommendations regarding decisions affecting the employment status of others; regularly exercise a high degree of independent judgment in their work; never devote more than 40% of time worked to non-management functions. If, in general, more than 40% of time worked by any manager is done so performing non-management functions, General Managers must report this issue to their Regional Manager.
• Provide all Tavern managers with quarterly written reviews.
• Ensure adequate staffing and manpower planning; oversee and interact with staffing pars, interviewing, training and development, while maintaining an on-going focus on labor cost effectiveness. Ensure acceptable staffing pars always (3-4 table stations, etc.). Constant focus on labor cost effectiveness and overtime without affecting service standards.
• On-going training & development, support, counsel, advice and assistance to all staff members and managers. Ensure team knowledge and focus on the current company hot buttons and directives. Train all WOB*Stars 100% in adherence with WOB Training Programs.
• Provide all managers and staff members with positive and negative feedback and take immediate and appropriate action, to include, discipline or recognition (follow WOBF discipline guidelines). The ability to challenge and redirect poor performers.
• Always provide a favorable image of World of Beer to promote its aims and objectives and enhance public recognition, whether on or off duty. GMs may not fraternize, be personally involved with or socialize with any hourly employee, regardless of being on or off duty.
• In compliance with all Labor laws and WOB programs (Safety, Security, Food safety, Alcohol Awareness, etc.).

Business Savvy Skills

• Ongoing focus on increasing comp store sales and profitability. Maintains controls, awareness, and disciplines of all cost categories. Accurate financial planning & reporting / doing inventories on time and accurately, managing to establish budgets, submitting P&L's timely, etc.
• Perform at least one food safety inspection every day that they work. Assurance that at least two thorough food safety inspections are performed every day.
• Ensure that only the highest levels of Tavern cleanliness, food safety and sanitation standards are always upheld (no cigarette butts out front, no wet floors in BOH, etc.).
• Follow safety practices/controls. Only full-time managers has keys, mag cards, alarm codes, etc.
• Never sign or verbalize any type of agreement or contract without first receiving written corporate approval by a Regional Manager or above.
• Promote the WOB Brand and support and advertise at one community based event every month. Absolute participation in corporate-sponsored promotions. No unauthorized promotions, advertising or discounting without corporate approval.
• Repair and replace any broken equipment within 24 Hours with RM approval.
• Purchase spec products accurately. No 86ing of food or beverage items. All food specs are followed and only contracted food products are utilized. No purchasing of non-spec food or beverage items without RM approval. No new Food, Beer, Liquor or wine products without approval.
• Be punctual with all required or assigned reporting responsibilities.
• Ensure that the Tavern is always in compliance with prevailing federal and local laws and WOB programs (Labor, Safety, Non-harassment, Security, Food safety, Alcohol Awareness, etc).
• Ensure customer or employee satisfaction and prompt problem resolution, as needed, for any volatile situation or any social media or email complaint received. Ability to immediately address and resolve.

Daily Financial Responsibilities:

All GM's must maintain a working knowledge of all financial controls, including:

• Cash and Credit card deposits must be made every day.
• Scrutinize and question managers about all comps, promos, employee discounts, paid-outs and voids on a daily basis.
• Compliance with all labor laws, to include overtime, minimum wage, minors, tip share, etc.
• Submit all Food and Beverage bills for payment weekly or upon receipt.

  (ref. 37406)