Job Responsibilities

The General Manager leads a team of service & customer service professionals (3 Operations Managers, 4 Service Managers, 2 Customer Service Representatives, and 20+ Pest Prevention Specialists) and reports directly to the Brand President. The ultimate responsibility of the General Manager is to manage the sales, customer service, and service-delivery components of our company operations while successfully leading a team to achieve budgeted revenue & profitability targets. This is achieved through the main job responsibilities, as follows:

• Lead the Customer Service team and resolve escalated issues

• Drive Customer Service, Sales, and Service-Delivery teams to achieve budgeted financial results (Revenue & Profitability)

• Oversee the onboarding of new employees and the new customer intake process

• Oversee route scheduling, commissions paid, and licensing for the field technicians

• Fleet management (gas cards, vehicle registration, titles, license plates, insurance, etc.)

• Analyze and report territory performance (understand payroll, service revenue, etc.)

• Oversee accounts receivable and company expenses

• Assist in month-end close process

• Manage multiple state compliance programs to ensure continued operation of the Business (Business Licensing, Pest Control Licenses, Technician Training Programs, etc.)

• Schedule and prepare companywide meetings

• Oversee office/warehouse maintenance and repairs

• Other tasks as assigned by the Brand President

Job Environment

The General Manager position is a vital Remote role. Ideal candidate must live in the Western United States. Candidate is responsible for traveling to our company store located in Reno, NV periodically in addition to other states we service. The following abilities are needed to be successful in this role:

• Sit/ work at desk for most of the day in an office environment

• Travel (up to 25%)

• Ability to lift up to 50 pounds

• 8am - 5pm; Mon - Fri (occasional hours on weekend, as needed)

Qualifications

• 3 years of regional management experience in a route-based, service-oriented business (at least $5 million revenues) (pest control experience strongly preferred)

• Bachelor's degree required (business management, accounting, or finance preferred)

• 5 years of people management experience

• Valid drivers license

• Pass background check (clean driving record, no criminal history)

• Drug-free (pre-employment drug screening to be performed, screen includes Marijuana)

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