Full Job Description

We are looking for an energetic General Manager to oversee the brand new Home2 Suites by Hilton Grand Rapids Airport hotel in Kentwood - on the SE side of Grand Rapids. The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Duties and Responsibilities

• Ensures compliance with the management company and franchise standards for personnel administration and performance, service to patrons, and room rates.
• Delivers outstanding guest service and financial performance.
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees.
• Ensure staff receives proper training for each position, including safety training and standard operating procedures.
• Allocates funds authorizes expenditures and assists, departmental managers, in budget planning.
• Monitors cost controls for each department on a regular basis.
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
• Answers patrons' complaints and resolves problems to maintain Guest Satisfaction.
• Handles and resolves employee issues.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Audits daily reports and processes monthly reports.
• Sends out Direct Bill Statements monthly.
• Order supplies and equipment as needed and in accordance with company procedures
• Must be in close proximity so available to manage hotel situations/emergencies.

Required Skills and Experience

• Proven experience as a General Manager or similar executive role
• Ideal candidate will have a sound background in sales, operations, yield management, financial reporting and delegation.
• This is an excellent opportunity for a proven leader looking for a quality, team-oriented, profitable property.
• Highly energetic and motivated individual.
• Must have strong leadership skills.
• Associate’s degree or higher level of education preferred but not required.
• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Self-Starter with ability to work independently and as a team.
• Strong problem-solving skills.
• Excellent written communication skills.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to shift and manage multiple priorities.
• Results driven focus and ability to work through to completion in a timely manner.
• Adaptable to change
• Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Word, Microsoft Excel and Microsoft Outlook.

Hilton Experience - Preferred but not required

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Grand Rapids, MI 49512: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: In person

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