Please note, this position is located at Steamboat Resort in Steamboat Springs, CO.

Flex Year Round

Who We Are: Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.

Who We’re Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we’d love to hear from you!

This position is ideal for a detail oriented individual, capable of multi-tasking with strong computer skills. It’s a great opportunity to work for our ski resort and share the Steamboat Dream. As the Fulfillment Coordinator, you will be fulfilling products sold in our reservations department including lift and ski school tickets, packaging and mailing to our guests. This position requires you to be able to adjust to change quickly, be a strong team player and open-minded.

Detailed job description, including responsibilities, work performed tools or equipment used, etc.:

• Modify guest reservations; add products, make changes, and cancel products in existing reservations

• Fulfill products and services booked by Steamboat Central Reservations, including, but not limited to: lift tickets, rental equipment, ski school reservations, other promotional products

• Handle basic accounting functions, such as payments to reservations/products and batching

• Audit and modify lift ticket orders in Inntopia or RTP. Produce and analyze reports for printing lift tickets, adjust any discrepancies, and identify attempts at credit card fraud

• Track, reconcile and report total number of promotional product giveaways

• Ensure resolve on all reservation changes and comments coming through the Shared email inbox from Sales Agents and Sales Supervisors and monitor the Error Resolution Email box.

• Monitor EZWaiver site, sell all needed waivers through EZWaiver RTP for all guests with signed waivers then print & mail coaster and/or lesson tickets when needed.

• Answer fulfillment questions regarding ticketing, confirmations and reservations from clients, sales agents, vendors and supervisors.

• Handle order processing for all Wholesale, International, and 3rd party lodging tickets which includes making changes, billing/invoicing, and fulfillment of all products.

• Create and deliver all complimentary orders at executive’s request.

• Assist as needed with merchant pass program billing and voucher creation.

• Perform daily, weekly, and annual revenue reporting

• Managing collection of all items on the RTP Aging Report

• National and Direct Group bulk fulfillment and billing

• Handle all aspects of mail, shipping and receiving for Steamboat Central Reservations

• Quality control representative for reservations, products, packages, guest information

• Facilitate product interfacing between multiple software systems to ensure accurate product fulfillment

• Responsible for providing Service Excellence to guests, coworkers and all other departments at Steamboat Ski & Resort Corporation

• Compliance with all company policies and procedures as well as any regulatory requirements

• Other duties, as assigned

Minimum skills, experience, and education required for this job:

• High school diploma or GED preferred

• Computer experience (including Outlook, Word, and Excel programs) preferred

• Detail oriented and strong organizational skills required

• At least one year of guest service experience required

• Working knowledge of Inntopia and RTP reservation systems preferred

• Must be detail-oriented, highly organized and possess strong time management/customer service skills

• Knowledge of basic accounting principles required

• Multi-task between multiple computer systems.

• Communicate procedures, concepts, and ideas in a professional manner

Physical Requirements:

• Must be minimum 18 years of age

• Read and write in the English language

• Must sit and operate a computer for extended periods of time in a fast-paced and often hectic or noisy environment; must adapt to working with interruptions in work process

• Lift approximately 30 lbs.

Miscellaneous information:

• This is an hourly non-exempt position subject to overtime pay

• All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines.

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay rate: $18.50 per hour

Steamboat Ski & Resort Corporation is an Equal Opportunity Employer