Front Office Team Lead - Medical

Are you passionate about the patient experience?

Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.

WNCCHS is looking for a friendly and welcoming personality to join our growing medical front desk team. The full-time Front Office Team Lead is responsible for ensuring an efficient front desk operation and assisting the Supervisor in setting standards, etc.

RESPONSIBILITIES Includes but not limited to the following:

• Facilitate the maintenance of express walk-in care scheduling and patient flow
• Assist front desk staff in the facilitation and maintenance of patient sliding fee analysis
• Assign patients with appointment check-in, registration, eligibility verification, copayment collection, confirm appointment, answer phones, assist with check-out
• Trains and orients all new Patient Service Representatives to the Front Desk as well as float staff
• Serve as a registration back-up for the mobile unit as needed
• Oversee the maintenance of the Administrative Services task board
• Coach front desk staff through challenging customer service issues
• Assist in staff recruitment, interviewing and retention

QUALIFICATIONS:

• Minimum of two (2) years of front desk experience
• Proficiency with necessary technology, including phone systems and electronic medical record, and payer websites
• Strong problem-solving and conflict resolution skills
• Ability to coach and mentor staff
• Excellent customer service/interpersonal skills
• Ability to work and serve as a resource to staff in a fast-paced frond desk environment
• Bilingual in Spanish, or another language strongly preferred

WORK/LIFE BENEFITS

• Competitive health plans for employees and dependents including Medical, Dental and Vision and Telehealth
• Ten (10) Paid Holidays
• Accrued PTO (total of 156 hours 1st year)
• No weekends, or holiday work required
• Employee Assistance Network

FINANCIAL WELL-BEING BENEFITS

• 403b Retirement Savings with Match
• Employer Paid Short/Long Term Disability Insurance and Life Insurance
• HRSA and Public Non-Profit Student Loan Forgiveness

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training
• Relias LMS
• Continued Medical Education (CME) & Continuing Education (CEU)
• EAN Leadership Academy

Candidates may apply by emailing a resume in MS Word or PDF format.

We are an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Center for Medicare and Medicaid Services (CMS) and WNCCHS policy requires employees to be fully vaccinated against COVID-19, or to make application for a medical or religious exemption. Can you meet this requirement?

Experience:

• Front desk: 2 years (Preferred)

Work Location: One location

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