Summary: Oversees the coordination of the Front of House to ensure that shifts run smoothly so that guest receive fresh, safe food with perciece accuracy, remarkably fast and with warm hospitality.

Supported by: Director of Guest Experience

Supports: Pod Leaders, team members

Responsibilities:

• Lead the way with providing the world famous Chick-fil-A hospitality behaviors and language.
• Ensure that guests receive a remarkably fast experience.
• Resolve all guest complaints and concerns in a way that shows care and concern.
• Ensure that the drive-thru line is always moving and that traffic is not backing up onto the streets.
• Know how to perform and follow all proper store opening and closing procedures
• Know all Chick-fil-A procedures and product standards and coach FOH team to prepare all products all right not just alright.
• Know and enforce disciplinary procedures
• Create set-up sheet to work to the strength of the team and service of our guests
• Create a break schedule that maximizes guest experience and follows all labor laws.
• Communicate daily goals to team members
• Support the development and growth of team members during a shift through coaching, feedback, and encouragement.
• Ensure that the front of the house remains clean and organized at all times.
• Ensure that all food safety procedures are followed.
• Count safe, accurately prepare tills for all registers, perform basic accounting/auditing for each cashier and properly enter information into the Chick-fil-A accounting systems.
• Be able to troubleshoot basic accounting issues related to tills and safe deposits.
• Proactively pursue opportunities to improve FOH of operations for both team member satisfaction and guest experience.
• Lead with a clear plan, enthusiasm, and a smile.

How’s success measured?

• Meet or exceed our fast, accurate, and attentive & courteous service goals.
• Team members work in a position and not randomly in different positions.
• Owner/Operator, Corporate staff, and visitors comment on how fast and friendly the service is every time.
• Switch over from breakfast to lunch doesn’t cause backups
• Positive food cost gap is less than ½%
• Daily accounting procedures are performed accurately every shift.
• Help to meet or exceed team member retention goals by creating a culture in which team members enjoy being a work.

Hours

• Full-time, 35-42 hours/week.

Compensation

• Starting at $19/hour

Benefits

• Off on Sundays
• Eligible for 401k match
• Earn PTO
• Health insurance Contributions.
• Employee meals + drinks
• Catering discounts
• College scholarships
• Free college tuition at Point University
• Flexible schedule
• Coaching & professional development
• Mental health support
• Career advancement

REQUIREMENTS

“We should be about more than just selling chicken. We should be a part of our customers' lives and the communities in which we serve.”

S. Truett Cathy, Founder 1921—2014

Chick-fil-A I-10 & Carrollton exists to provide crave-able food and remarkable service for our guests, develop leaders who are propelled to a brighter future, and care for "The City that care forgot."

While we are in the chicken business we are also in the people business. We believe that if people have an opportunity to develop in a positive environment, they are more likely to prosper in life. We are committed to growing and stretching your leadership skills, providing you with meaningful work, and helping you be a part of a fun, family environment.

We are set to open in Mid-City at the corner of Tulane and S. Carrollton at I-10 this December. This location will be a "drive-thru only" concept with a walk-up window and outdoor patio dining focused on speed of service.

We are hiring both full-time and part-time, adults and high school students, those with many years of experience, and those seeking their first job. We are aiming at hiring 90 people from entry-level to director level. We provide well-defined opportunities to advance within our restaurant. This is a very fast-growing company both within New Orleans and beyond.

Expectations for all Leads

Our leads are humble. They lack excessive ego or concerns about status. They are quick to point out the contributions of others and slow to seek attention for themself. They share credit, emphasize team over self and define success collectively rather than individually.

Our leads are hungry. They are always looking for more: more things to do, more to learn, and more responsibility to take on. They never have to be pushed to work harder because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity.

Our leads are smart. They have common sense about people. Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They have good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.