Position Summary:

ORGANIZATIONAL RESPONSIBILITIES

Duty / Responsibility

Core Values: Embraces the core values of Refined Hospitality, with a special focus on people-centered service in all interactions with guests, co-workers and others.

Teamwork: Works in cooperation with others on a regular basis; promotes team efforts throughout the organization

Interpersonal Effectiveness: Communicates effectively with others; appreciates the importance of diversity and conveys that feeling to others; avoids unnecessary or inappropriate confrontations.

Knowledge: Possesses a thorough understanding of the position and related internal and external responsibilities and information.

Accuracy: Achieves accuracy in job duties; produces work that meets or exceeds expectations.

Dependability: Demonstrates reliability and trustworthiness as well as responsible time management; can be relied on to meet schedules and deadlines; is punctual and adheres to schedules with minimal occurrences of tardiness and/or absence.

Initiative: Demonstrates the ability to accomplish assignments independently, when appropriate; shows a willingness to assume assignments and responsibilities outside normal scope of job when necessary.

Judgment: Weighs facts and issues before forming an opinion, making a recommendation or deciding a course of action in performance of duties; makes reasonable and thoughtful judgments

Organization: Plans and coordinates work efficiently and effectively; determines appropriate priorities.

Presentation of Self: Overall physical and verbal presentation to people inside and outside the organization meets professional and organizational standards.

CORE JOB DUTIES & RESPONSIBILITIES

Duties and Responsibilities (including but not limited to):

Greeting each and every guest as they enter and exit the River House at Odette's building with a focus on maintaining Refined Hospitalities standards.

Answer all phones and transferring calls to the appropriate hotel department when necessary.

Communicate effectively to address all guest's questions in a pleasant manner.

Actively listening to guest complaints, identify the concerns while finding a solution.

Provide excellent customer service to our guests.

Communicate with guest addressing their needs while working the front desk.

Understand the selective need to escalate to management guests needs that you cannot address effectively.

Work as an active member of our River House at Odette's team to foster a high level of professionalism and satisfaction for the guests and team members.

Complete all required training in a prompt manner as assigned by management

Maintain a clean area at the front desk and lobby area.

Other duties as assigned by management.

Requirements:

Hospitality experience desired

Quality customer service skills

Prior experience as a Supervisor

Ability to work a F/T schedule, with open availabilty, as assigned

EEO - Refined Hospitallty does not discriminate based on age, race, ethnicity, national origin, religion, gender, sexual orientation, disability, medical history, and other non-merit characteristics. Our EEO policy applies not only to hiring, but to promotions, training, layoffs, termination, and other decisions.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• New Hope, PA 18938: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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