WHY PERCEPTION PROGRAMS?

Perception Programs has been a trusted employer and community resource for over 50 years. Our mission is to promote wellness through innovative and holistic behavioral healthcare for individuals and our community. We serve over 5,000 diverse clients annually and offer a range of wellness services to engage clients in a collaborative recovery process.

Looking for a supportive work environment that fosters learning, growth and creativity? Is a wellness and strengths-based oriented team setting important to you? Interested in serving individuals with mental health and substance use disorders? We would love to hear from you. Submit your application now!

POSITION SUMMARY

This position will be responsible for the management of all front-desk operations.

Salary based on experience: $46,000 - $51,000

Effective immediately, all new hires must be fully vaccinated against COVID-19 prior to start date. Limited exemption may be considered for verified medical and religious reasons only.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsibility for the operations of all front-desk staff (Administrative Assistants – BHC)
• Management Oversight Of:
• Process payments through Square and EHR.
• Check eligibility through the EHR and direct access to payer portals.
• Assist with daily administration of BHCs.
• Direct contact with clients to help complete payment and contractual forms.
• Data entry, filing and support duties as required.
• Interact with clients, staff, and guests in a humanistic, person-centered, gender-informed, and trauma-informed manner.
• Attend program staff meeting.
• Periodic supervision meetings of staff.
• Develop new processes to streamline front-desk responsibilities.
• Ensure that all appointments are scheduled when requested.
• Monitor no-shows and report on capacity development to fill all open slots.
• Scheduling of staff to ensure coverage is appropriate for volume at each BHC.
• Hiring and interviewing.
• Perform all other duties as assigned.

MINIMUM REQUIREMENTS

• HS Diploma or equivalent
• 1-year related experience.
• Ability to work directly with a range of clients from diverse backgrounds and life experiences.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to complete clear and presentable documentation.
• Willingness to establish and maintain effective working relationships with others as a team.
• Flexibility required as may be required to work at one of three sites located in Willimantic, Danielson, and Storrs.

BENEFITS

• Competitive salary
• Pooled PTO bank starting at 25 days per year
• 11 Holidays
• Comprehensive health insurance – medical, dental, & vision
• 403(b) retirement plan with company match
• Complimentary Short Disability, Life, and AD&D insurance
• Public Service Loan Forgiveness (PSLF) qualified agency
• National Health Services Corp (NHSC) Loan Repayment Program (LRP) at select locations
• Employee Assistance Program (EAP)