Front Desk Representative — Opening (M-F/S)
MOCEAN is a holistic physical therapy and wellness clinic located in midtown right across Grand Central Station. We are looking for a warm, personable, and hardworking individual to assist with front desk responsibilities.

Qualifications

• Must be punctual
• Good communication skills
• Strong customer service skills
• Multitasking skills
• Able to manage a complex schedule
• Detail-oriented and thorough
• Professional reading and writing skills
• Fluent in English
• At least 18 years of age
• Available M, T, Th, F 1:30pm-8pm and Saturdays 8:30am-2pm
• Available to start as soon as possible

Responsibilities

• Greet all members & guests as they enter and exit
• Check in/out all members and guests in accordance with company procedures
• Schedule member service needs
• Facilitate payment of member services in accordance with company procedures
• Facilitate all member requests or forward to a manager
• Answer phones and emails in a courteous, helpful, professional manner
• Manage patient scheduling calendar and notify providers of any changes
• Communicate special events to members and guests
• Maintain a welcoming atmosphere for members and guests
• Show up to work in a presentable and clean manner
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Tidy up the gym, clinic, locker room, and wellness areas
• Assist Front Office Manager with admin tasks
• Assist the MOCEAN staff with miscellaneous tasks throughout the shift
• Above position will report to Front Office Manager and Principal Director where applicable
• Follow all company policies and procedures
• Above description may be subject to change or alteration at any time

*Please note that not all of the responsibilities are listed in this description, and other day-to-day responsibilities may arise

Benefits

• Great facilities with functional training areas, top-of-the-line fitness equipment and more
• Free gym and wellness membership
• Complimentary CPR/AED Re-certifications
• Discounts on services and products
• On-the-job wellness and personal training education

The first 3 months will be a probationary period at $17/hr.
After, there will be a review and pay can increase to $20/hr.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• New York, NY 10017: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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