⭐⭐ Join our team! Now hiring Front Desk - Fairfield Inn & Suites by Marriott - Bonita Springs ⭐⭐

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have bold attention to detail while multi-tasking?

If so, this role might be for you! You will have the opportunity to welcome our guests while experiencing our dedication to the well-being of our team members. This position is responsible for front desk duties including but not limited to check-ins, check-outs, and reservations.

The ideal candidate is upbeat and enthusiastic with an eye for details, ensuring our guests have a memorable stay!

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Essential Responsibilities:

• Takes the initiative to greet guests in a friendly and warm manner.
• Registers and assigns rooms to guests.
• Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
• Transmits and receives messages using telephone, fax, and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts.
• Computes bill. Collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor, or telephone by hand or machine.
• May make restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in a hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.
• If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members.

Skills & Abilities:

• Strong leadership, management, organizational, and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills, including Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience is preferred, but not required.

Hours:

• Due to the nature of the business, the scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

Fairfield Inn & Suites by Marriott - Bonita Springs is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

• At OHM, WE are:

✅ A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.  You will have the opportunity to be a part of our Green Team, O'REACH, or Diversity Council to collaborate on ways to make not only the workplace, but the whole community, better for everyone!  We are committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

BENEFITS

• Take advantage of the Team member travel discounts, with rates as low as $49 per night
• Want to retire someday? 401k & Roth IRA match – full-time and part-time team members are eligible!
• Relocatable?  O'Reilly Hospitality has properties in many locations like Dallas, Yellowstone, Denver, Louisville, Florida, etc. that are all transferrable to.
• Health, Dental, Vision & Life Insurance options.
• Earn Paid Time Off, including Paid Parental Leave, (maternal & paternal).
• Definite growth potential and career advancement opportunities - our team members move up fast!

Ready to start your journey with us? Click Apply to get started with your application.

Job Type: Full-time

Pay: $11.00 - $19.71 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Compliant with current CDC guidelines.

Ability to commute/relocate:

• Bonita Springs, FL 34135: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.