Front Desk Agent/Night Auditor Job at Holiday Inn Express & Suites Morehead City/Havelock
Holiday Inn Express & Suites Morehead City/Havelock Morehead City, NC 28557
POSITION SUMMARY:
The Guest Service Agent/Night Auditor is responsible for assisting the Front Office Manager and the General Manager in performing all duties and functions required for efficient operation of this Hotel in alignment with East Coast Hospitality LLC Mission, Vision & Values. This position reports to the Front Office Manager and General Manager.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Friendly, outgoing personality
- Excellent interpersonal and communication skills
- Organized
- Ability to work well under pressure
- Works independently and as part of a team
- Ability to accurately record information
- Enjoys working with and helping people
- Accountable
- Microsoft Excel skills
- Maintains a professional manner with guests, employees, managers, etc.
- Lift and/or move up to 25 pounds
- Transmit and receive telephone messages
- Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Compute bills, collect payments, and makes change for guests, verify that the correct charges and credits are posted to the corresponding guest folio
- Must be able to accurately record guest information in property management system
- Resolve and diffuse guest complaints within scope of authority: otherwise refer matter to management
- Keep front desk area neat and tidy at all times
- Special projects may be assigned by management
Job Type: Part-time
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Overnight shift
- Weekend availability
Experience:
- Microsoft Excel: 1 year (Required)
- Guest services: 1 year (Preferred)
- Night audit: 1 year (Preferred)
Work Location: In person
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