ABOUT US

Plaza La Reina is conveniently located in Westwood Village, an historic West Los Angeles neighborhood. Serving international and domestic travelers, both business and leisure guests often return to Plaza La Reina for its personalized service, memorable experiences and global etiquette.

SUMMARY

Great pride is taken to maintain a workplace where employees feel valued and appreciated, where they enjoy coming to work. Plaza La Reina Front Desk Agent candidates seek to be a partner, someone who passionately provides excellent customer service. This position shapes the guest experience by offering in-depth knowledge of the hotel and its surroundings. The desired candidate will provide a smooth check-in and check-out, create a unique visit, and take initiative to deliver a wide range of services. Performing these responsibilities well, and other reasonable job duties professionally, are Plaza La Reina hallmarks.

WHAT YOU WILL DO

• Greet customers with a warm welcome, respond to guest requests with appropriate action, and provide accurate information and service.
• Utilizing a variety of computer systems, run daily reports, input guest reservations, and select and block pre-assigned rooms for arriving guests. Communicate with internal personnel. Communicate with guests via E-mail, messenger, text and phone.
• Authorize credit card and post charges to guest rooms and house accounts.
• Answer the telephone and receive guests' deliveries.
• Handle guest interactions politely with utmost hospitality and professionalism, accommodating special requests whenever possible and reconciling complaints.
• Remain calm and alert during emergency situations and heavy hotel activity.
• Input special arrangements and assure proper billing.
• Close guest accounts at time of check out.

WHAT IS NEEDED FROM YOU

• High school diploma or equivalent plus two years’ experience at a luxury boutique hotel as a Concierge, Front Desk Agent, Guest Service Agent or related position.
• In addition to the hotel experience, professionalism, efficiency, sophistication and poise are essential traits for this dynamic candidate.
• Must speak fluent English. Other language proficiency is appreciated.
• Represent the hotel well. Promote teamwork and quality service.
• Carry or lift items weighing up to 20 pounds.
• Excellent communication skills are essential.
• Must be flexible with schedule – ability to work weekdays, weekends, holidays, and evenings.
• Comply with hotel grooming, appearance and attire standards.

WHAT IS OFFERED

In return, you will receive a competitive financial and benefits package that may include:

• Health insurance
• Matching 401k plan.
• Annual Bonus
• Complimentary parking

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Staff is encouraged to mask and to be vaccinated; surfaces are thoroughly cleaned and frequently sanitized .

Education:

• High school or equivalent (Required)

Experience:

• hotel front desk: 2 years (Required)

Work Location: In person

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