Front Desk Sales and Service Representative (FDSR) Job Summary:

Here's your opportunity to "Work on the bright side". La Quinta Inns & Suites, a leader in the hospitality industry, is seeking a Front Desk Service Representative who is outgoing, engaging, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, handling multiple phone lines, and responding to guest questions and needs. The ideal candidate will thrive in a fast-paced working environment while maintaining an optimistic, "energy-driven" attitude to be the shining light in our guest's day. Key duties include:

* Process guest registrations, including collecting payment
* Complete shift reports, effectively communicate guest matters to the next shift
* Respond to guest needs, special requests and complaints, and alert the appropriate manager as needed
* Promote, answer questions about and enroll guests in La Quinta's RETURNS, our frequent guest program
* Must be willing to be cross-trained in other duties including assistance with breakfast service, night audit, laundry and other housekeeping tasks.

Minimum Experience, Education, Skill, and Physical Requirements:

* Must be able to speak and write clearly in the English language; candidates with the ability to speak Spanish, Korean, or Chinese are preferred.
* Must be able to show up for work on time and have reliable transportation.
* Must be able to stand for long periods of time.
* Must be able to lift 25 - 50 lbs. and carry up to 10 lbs.
* Must be a good self-manager exercising sound judgment and discretionary skills.
* Must be proficient with Windows-based computer programs, including Microsoft Word and Excel.
* Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
* Must display very good organization and time management skills.
* Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

*Must be able to clean and light maintenance work if needed.
* Previous hotel experience a plus.

A successful candidate must be available to work mornings (7AM-3PM), evenings (3PM-11PM),and/or (11PM-7AM); ESPECIALLY ON THE WEEKENDS!

Apply in person at 4300 Alderwood Mall Blvd., Lynnwood, WA 98036

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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