POSITION OVERVIEW

The Franchise Business Consultant (FBC) is the first line of support for our franchisees and is the key owner of the relationship within our organization. The FBC is primarily a business coach and consultant to the franchise community; focusing on brand excellence, sales, and profitability of stores within an assigned region. The FBC must be versatile and flexible to learn the basic foundation of each correlating department working alongside the franchise community. The FBC must continually keep themselves informed of any QSR-related or operational updates and revisions and help to implement and uphold Yogurtland-recognized principles and values. The FBC must be highly organized, professional, and an effective and informative link and liaison between Yogurtland Franchising Incorporated and the franchisee.

CULTURAL QUALIFICATIONS

· THTK: Totally Honest - Totally Kind - We work and live with great integrity, transparency, and compassion.

· Humble – Modest, Respectful and Open. We are modest, respectful, open and never arrogant, despite our successes. We grow by giving and accepting honest feedback, even when it is personally challenging.

· Heart & Soul – Passionate and Totally committed. We seek a quality of expression that touches our deepest relationships beyond the surface. This perspective permeates the way we live, the way we work and the choices we make.

· Team Play – Selfless and Team first. We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.

· Imaginative – Innovative, bold and whimsical. with an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.

KEY METRICS

· SSS% metric (vs. budget).

· Store Level Profitability

· Guest Experience

· Franchisee Satisfaction

ESSENTIAL JOB FUNCTIONS

· Creates and organizes strategic business plans for assigned region and for individual franchisees as needed based on operational and financial goals.

· Provides quarterly updates and reports on all stores to executive management at Yogurtland Franchising.

· Prepares and delivers weekly communication and updates to entire Operations team during department meetings.

· Maintains and keeps updated documentation and reports of franchisee interaction.

· Proactively addresses and provides assistance to problems and concerns within the franchisee community.

· Schedules regular meetings with franchisees along with correlating visits to their Yogurtland retail locations.

· Routinely provides operational business coaching and ideas for team building within retail location(s).

· Recommends and formulates basic marketing ideas and concepts to consider for franchisee demographics.

· Keeps franchisee community abreast of updates and changes to health regulations and requirements.

· Creates and implements a systematic process of handling and disciplining violations and technicalities occurring within the franchise community.

· Routinely responds and provides assistance in a timely matter to resolve any corporate communication made to Yogurtland Franchising from outside parties regarding designated franchisees.

· Assures franchisees uphold terms of their Franchise Agreement with Yogurtland Franchising by reporting any deviation and proactively seeking firm resolution with upper management and correlating departments.

· Cooperatively supports and works fluidly alongside various departments within Yogurtland Franchising to assist the franchise community.

· Works alongside Operations Specialists to manage, create, and improve procedures and tasks completed during compliance visits at Yogurtland retail locations.

· Supports new store openings, transfers including in-store training

CORE COMPETENCIES

· Possesses strong operational business knowledge.

· Ability to coach and provide insight to the franchise community.

· Diverse functional knowledge of restaurant concepts, procedures, and practices.

· Proficient knowledge of marketing concepts, avenues, and procedures.

· Proficient in understanding, analyzing, and improving company-wide and retail P&L statements.

· Fully versed in providing and executing excellent customer service.

· Ability to work independently and effectively with little supervision.

· Timely with interaction concerning the franchise community.

· Strong management expertise and exceptional organization and planning skills.

· Ability to hold confidential and sensitive information with the utmost integrity.

· Good business acumen with P&L and forecasting skills.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

· Bachelor's Degree preferred or eight years business experience.

· Expertise in utilizing Microsoft Office: Word, Excel, Powerpoint, and Outlook.

· Operational knowledge of health regulations and requirements within the QSR industry.

· Operational knowledge of human resources preferred.

· Proficient in English, both in verbal and written word.

· ServSafe or equivalent.

· Valid driver's license, up-to-date motor vehicle liability insurance, and reliable personal vehicle capable of reaching the assigned units on a regular basis.

PHYSICAL REQUIREMENTS

Continuous (67-100%) Walking, standing, hand use, keyboard, 10 key.

Frequent (34-66%) Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder.

Occasional (11-33%) Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.

Seldom (1-10%) Sitting, climbing, lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, cash register.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

Application Question(s):

• What is your desired salary?

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road

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