Ford Dispatcher and Warranty Coder Job at Hoffman Auto Group
We are looking for a Dispatcher and Warranty Coder to join the Hoffman Auto Group family!
Check out what over 100 years of trust
looks like in our culture!
What does a Dispatcher and Warranty Coder do at Hoffman Auto Group?
Role Purpose
Responsible for efficiently and equitably dispatch work to Technicians in shop, based on skill level, time needed, and customer urgency. Owns the warranty coding process.
Core Accountabilities
- Dispatch repair orders to technicians throughout the day. Follow up with Advisors and/or management regarding status of repairs.
- Document all necessary information on RO’s, invoices, route sheets, appointment schedules, time tickets, timecard, and any other forms required by the manufacturer, Hoffman, and motor vehicle guidelines.
- Ensures that warranties are coded in an accurate and timely manner and are to manufacturer specifications.
- Provide overall department support as needed. This includes but is not limited to general housekeeping of the facility, supporting Service Advisors, and providing customer service support.
Competencies and Qualifications
High School Diploma- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Get to know Sam Pines in the Fixed Operations department
@ Hoffman Auto Group
Monday-Friday, with occasional Saturdays.
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