Job Description
Under the direction of the Assistant Director of Financial Aid, the Financial Aid Counselor must provide quality customer service to prospective, and continuing students regarding financial aid eligibility, analyze federal financial aid applications to determine a student's financial need, prepare and award financial aid packages, and perform all duties related to the financial aid process. Counselors must interact in a professional manner with students and parents in challenging situations to help them resolve financial issues relating to financial aid eligibility and monetary awards.
Duties and Responsibilities

• Advise students and parents regarding financing an education at the University, including students about financial aid eligibility, application procedures, available financial aid programs, costs and financial management strategies including loans, financing options, and other financial-aid related matters. Manage heavy contact with students and families via email, phone, and in-person. Provide outstanding customer service, while demonstrating patience and understanding, to families and students who are seeking and receive financial aid. Work effectively in a diverse work environment with people from different socio-economic backgrounds and cultures. Must be able to maintain confidentiality of private, personal information provided by students and their families.
• Manages a student caseload and reviews student applications for accuracy to determine financial need and award aid in accordance with applicable federal, State, and University regulations. Create student award packages utilizing various software programs and federal, State, and University resources. Maintain compliance with all federal and state regulations and the internal policies and procedures of the University.
• Responsible for processing financial aid application materials, Verifications, and corrections. Verifies accuracy of documents and consistency of financial aid data, federal tax returns, financial aid verification documents, and student information. Performs analysis to identify discrepancies in data and determines action for resolution, completing the verification process, and generating award notifications or denying aid if ineligible. Exercises professional judgment, assists with processing financial aid appeals, special circumstances and dependency overrides. Counsels and advises students concerning Satisfactory Academic Progress policies and appeal procedures, monitors the probation/suspension status and the 150%-time frame for students.
• Utilize databases to gather student information and create and modify awards. Enter and maintain accurate data within computerized systems for tracking and awarding. Prepare and maintain a variety of narrative and statistical reports, records, and files related to assigned activities.
• Serves as subject matter expert and responsible for the administration of specific federal, state, and/or College aid program, such as:
• Federal Grant and Loan Processing and Data Systems Transmission
• Participate in recruitment and retention functions, including evening and weekend hours (new student orientations, registration nights, Admitted Student days, Open house, Move-In Day etc).

Required Experience

• Interact effectively with diverse groups of people with various cultural and socioeconomic backgrounds and interests
• commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees
• Perform complex calculations
• Analyze situations accurately, be able to solve problems and offer solutions in order to adopt an effective course of action interpret, apply and explain rules, regulations, policies and procedure
• Pay attention to detail with accuracy and ability to retain complex information
• Excellent communication skills
• 1 year of experience
• Associate's degree required

Job Location
New Rochelle, New York, United States
Position Type
Full-Time/Regular
About Iona University/EEO language

Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of over 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science, and business administration, as well as Master of Arts, Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona’s LaPenta School of Business is accredited by AACSB International, a prestigious recognition awarded to just five percent of business schools worldwide. The Princeton Review recognized Iona’s on-campus MBA program as a “Best Business School for 2021.” Iona University also recently launched a new, fully online MBA program for even greater flexibility. In July 2021, Iona University and NewYork-Presbyterian announced the establishment of the NewYork-Presbyterian Iona School of Health Sciences, to be principally located on the University’s new campus in Bronxville, N.Y. Supported by a $20 million gift from NewYork-Presbyterian, the NewYork-Presbyterian Iona School of Health Sciences offers a new vision for collaborative health care education, modern workforce development, and community care. On July 1, 2022, Iona officially changed its status from College to University, reflecting the growth of its academic programs and the prestige of an Iona education.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees including staff & administrative employees, faculty and student workers. We do not discriminate on the basis of race, ethnicity, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, partnership status, disability, military or veteran status, alienage, citizenship, status as a victim of domestic violence/stalking/sex offenses, unemployment status, or other legally prohibited basis under federal and state law, or local ordinance. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live, in particular historically underrepresented groups.

Job Type: Full-time

Pay: $37,708.00 - $59,389.00 per year

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