SUMMARY:
The Field Technician is responsible for demonstrating exceptional customer service while conducting mechanical repairs and/or service to internal and external customers' equipment. The position is primarily responsible for traveling to customer sites, representing the companys values and ensuring that their equipment is serviced to the standards of Southwest ToyotaLift

Responsibilities:
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities.
Duties and responsibilities are subject to change based on business needs and at managements discretion.

• Ability to professionally communicate with customers both in-house and in the field; and build strong relationships
• Capability to troubleshoot mechanical issues and write clear job recommendations and descriptions
• Demonstrate knowledge of parts and the ability to determine if parts are needing to be replaced or repaired
• Repair gasoline, LPG, electric or diesel-powered forklifts
• Make repairs as needed including replacing worn or broken parts, adjusting brakes, tightening body bolts, aligning wheels, etc.
• Lubricate vehicle and perform other duties in connection with maintenance and operation of lift truck as required
• Perform manual labor such as heavy lifting and operation of power equipment
• Communicate effectively with supervisors and escalate issues as needed
• Complete paperwork, as needed, to open work orders / close work orders accurately and promptly to ensure appropriate processing and billing
• Keep the van clean. Report any vehicle problems to your supervisor.
• Practice safe work habits

Qualifications

• High school graduate
• Three to five years of forklift/material handling technician experience
• Excellent driving record (as shown on current DMV report)
• Ability to drive company vehicles to customer sites.
• Ability to communicate clearly verbally and written
• Customer service attitude and aptitude
• Expected to attend technical classes when offered by management
• Appearance must be neat and professional

Physical Requirements:

• Must be physically able to repetitively stoop, bend, push, pull, squat, climb, and kneel regularly
• Must be able to physically operate power machinery, use hand tools, use air compressor tools, band saw and department grinder, steam cleaner and parts washer machines,
• Must be able to physically lift 50 pounds unaided
• Must be physically able to operate / drive a company

We value our Associates and offer competitive wages with great benefits such as:

• Medical, dental and vision insurance
• Short- and long-term disability coverage (employer sponsored)
• Basic Life insurance (employer sponsored)
• Voluntary Life insurance
• Flexible spending accounts
• 401k with a company match of 50% of your contribution (up to 6% of your current salary)
• Career development opportunities
• And much, much more!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Experience:

• Mechanic: 5 years (Preferred)
• Diagnostic evaluation: 5 years (Preferred)
• Customer Service: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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