The Office People

Field Service Technician

Are you looking to be a team player and grow with an amazing company? Then join our award-winning team in Columbia, SC as a Field Service Technician. Help us provide top-notch service to our customers in a timely manner while troubleshooting, repairing, and maintaining office equipment to the highest possible efficiency.

About Us

We're not just your typical business technology headquarters—we provide each of our customers with excellent service and care from the beginning to end. We specialize in Office Interiors, Digital Signage, Document Imaging Systems, Managed Print Services, and Creating Efficient Workflow Solutions so your office can focus on other important tasks.

The Office People™ is helping businesses, school districts, hospitals, medical facilities, banks, law firms, churches, insurance companies, municipalities, government organizations, and other industry organizations save money by providing superior office solution services from design process to delivery.

Primary Responsibilities:

• On-site maintenance and repair of MFP’s and printer related products in an efficient and cost-effective manner.
• Ensure a high level of customer satisfaction.
• Maintain current technical knowledge.
• Manage and maintain a territory of customers with the ability to work independently and meet timeliness expectations/deadlines.
• Maintain and complete accurate record keeping and processing of paperwork.
• Maintain all company issued tools, computers, phones, etc.
• Use diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures.
• Attend meetings as necessary or required.
• Complete required online, in-house, and/or off-site training as directed.
• Other duties as assigned.

Field Service Technician Skills & Qualifications:

• Minimum of 2 years of direct related copier/printer experience preferably with Sharp, Brother, Dell/Lexmark, and HP along with functional and technical knowledge of networking.
• Field service experience in the office equipment industry.
• Intermediate computer and networking skills.
• Strong electrical/mechanical skills or equivalent experience.
• Excellent communication, organizational, and time management skills
• Strong attention to detail.
• Critical thinking skills to assist in problem solving.
• Strong teamwork and customer relations skills.
• Ability to work well under pressure in a fast-paced environment.
• Ability to manually lift up to 50lbs.
• Physically capable of walking, standing, stooping, and/or kneeling for 50% of your shift.

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent – technical degree in electronics a plus
• Valid driver’s license with a clean driving record.
• Must have a minimum of 2 years of direct related copier/printer repair experience.
• Copier/Printer certifications a plus.

We offer benefits including dental, health, vision, PTO and 401(k). Position is Full-time Monday-Friday.