GENERAL SCOPE:

Under the supervision of the Family Services Manager, and in concert with HRDC Policies and Procedures and Federal and Program guidelines, serves as the liaison between the family and the classroom(s); schedules and manages his/her own time; assesses the needs of families and strives to obtain services to meet identified needs; teams with other program staff to create a positive, supportive environment for children, parents, and other staff; is aware of the community resources, including food stamps, Medicaid, etc., available to address the needs of program families and the eligibility requirements applicable to such services; provides follow-up to assure the receipt of services; ensures accurate and timely submission of all required reports; fosters good community relations and relates to families in a helping, professional manner; maintains a positive, professional attitude and ensures client confidentiality.

QUALIFICATIONS:

EDUCATION/EXPERIENCE:

Family Service Specialist III

Bachelors of Science (BS) Degree from an accredited college/university in a related field.

Family Service Specialist IV

Bachelors of Science in Social Work (BSW) Degree from an accredited college/university.

SKILLS/ABILITIES:

1. Knowledge of interviewing techniques.

2. Ability to become proficient in the use of word processing (Word) and electronic spreadsheets (Excel) within designated agency timeframe.

3. Typing skills sufficient to be productive.

4. Experience in working with low-income families preferred.

5. Ability to interpret agency guidelines and program eligibility regulations for other human service agencies.

6. Ability to impart information to clients regarding services and benefits available to them.

7. Must exhibit good oral and written communication skills and other qualities conducive to god interpersonal relationships.

8. Must be able to legibly and accurately complete forms and maintains records.

9. Must have the ability to effectively organize and schedule one’s own time.

10. Ability to relate well to young children and low-income families.

11. “Clean Driving Record” as defined by HRDC’s Policies and Procedures.

REQUIREMENTS:

1. Must be 21 years of age.

2. Must provide a satisfactory Criminal Background Check within timeframe established by the program.

3. Must be flexible and eager to accept new challenges, and have a positive attitude and an outgoing personality.

4. Must, at a minimum, dress in a manner that is casual, but tailored and conservative. On days when meeting with outside organizations, must dress in a manner that reflects the dress norms in a professional office. Must be neat and well groomed at all times.

5. Must have access to transportation on a daily basis and the flexibility to travel independently.

WORKING CONDITIONS:

Forty hour (40), Five (5) days per week. Hours and days of work will vary depending on parent schedules/activities. Majority of time spent in the field. Must have the flexibility to work overtime and travel out-of-town when program operations require it. This is a full-time Union position.

SUBMIT APPLICATIONS TO:

HRDC Personnel Office
125 Virginia Avenue
Cumberland, MD 21502

HRDC - AN EQUAL OPPORTUNITY EMPLOYER AND VETERANS ARE ENCOURAGED TO APPLY

Job Type: Full-time

Pay: From $14.35 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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