Direct the resources available to bring out a successful authorization for and ultimately recovery of organs and tissue for transplantation. With established LifeLink Foundation and Family Care Program policies and protocols, participation in call rotation and special projects as assigned by manager.

RESPONSIBILITIES

• Performs Family Care responsibilities in coordination with the Primary Transplant Coordinator.
• Perform post authorization responsibilities.
• Assists Administrator-on-call when directed to do so.
• Provides an ongoing resource for authorization training with coordinator staff.
• Provides an ongoing resource to liaison staff including attendance at case-follow-up meetings with hospital staff, physician/liaison meetings, and administrative-level OPO/Hospital discussions.
• Establishes a high level of confidence and maintains a positive working relationship with key hospital/ agency (hospital, medical examiner, coroner, law enforcement and/or funeral home) personnel within an assigned area.
• Develops relationships and introduces LifeLink Mission objectives to each critical department/office/unit and administrative/executive position.
• Acts as communication link between LifeLink staff and hospital personnel utilizing specific protocols and skills to facilitate the recovery of organs and/or tissue for transplantation. Continually evaluates progress and effectiveness of interactions. Sets new goals on a regular basis.
• Maintains an open line of communication with Manager at all times, submitting and discussing all new developments in assigned hospitals.
• Maintains a professional demeanor and attitude at all times.
• Participates in OPO meetings, activities, special projects and other assignments as directed by Manager.
• Follow up with donor family issues and transplant coordinators as requested.
• Participation in Departmental meetings, Hospital Development activities and ongoing contacts/development of funeral homes, and any other procurement-related activities.
• Assistance with vascular and/or tissue recovery efforts and other duties as assigned.
• Participates in the Family Care Call Schedule coordinating call responsibilities with Family Care staff.

REQUIREMENTS

• A bachelor’s degree in nursing.
• Minimum of two years in a related LifeLink position and/or appropriate credentialing and experience - clinical experience in a medical environment or social services field, and experience with families in crisis.
• Personal interaction, presentation, and communication skills.
• Fully bilingual – written and verbal English/Spanish.
• Ability to apply sound judgment, maintaining a constant open line of communication with Manager, working with little direct supervision and with a growing degree of autonomy.
• Reliable vehicle with good driving record and current state/commonwealth license.
• Available to handle rotation of 24/7 call responsibilities, extended working hours, and a work schedule that requires response to emergency back-up call coverage.