• Manage the food and beverage operations and ensure that the Club’s high standards of service and quality are met or exceeded.
• Ensure that Club members and guests enjoy outstanding food and beverage operations by providing appealing menu offerings that are appropriately priced and featuring service that is exemplary, respectful, and efficient.
• Be knowledgeable of, comply and administer the Club’s standards, policies, and regulations to encourage safe and efficient operations.
• Maintain regular and timely attendance in compliance with Club standards, as required by scheduling, which will vary according to the needs of the Club; follow directives, welcome feedback and be receptive to feedback that may be negative or positive.
• Ensure department staff maintain high standards of personal appearance, grooming and personal hygiene, which include wearing the proper uniform while working.
• Monitor and ensure the quality of the club’s products and services are achieved along with member and guest satisfaction.
• Assist in interviewing, hiring, supervising, and training employees. Ensure staff roles and expectations are clearly defined and employees are held accountable for their performance.
• Assist in developing and administering operating policies and procedures and directing the work of the F&B staff.
• Observe and evaluate workers and procedures to raise the bar on quality standards and service.
• Coordinate with other key department heads, as it relates to cooperative efforts surrounding planning, scheduling, special events, and implementation of club functions, including golf and tennis events.
• Secure and protect the club’s assets including facilities and equipment.
• Seek out new and innovative ways to meet and respond to the needs and demands of the ever-changing and diverse age group of the membership.
• Ensure deadlines are met and follow through on requests/questions from members and staff, proactively seek solutions, and involve staff in the decision-making process as appropriate.
• Utilize the “lead by example” approach within the clubhouse while maintaining a very upbeat, “can do” and “get it done” attitude toward members, services, programs, and initiatives.
• Be responsive to members’ requests and strive to find creative ways to accommodate reasonable requests.
• Coordinate with the Director of F&B, on food & beverage staff compensation, benefits, performance appraisals, disciplinary actions, and other significant personnel actions, including keeping management informed of significant changes before they occur.
• Work with the leaders in the Food & Beverage Department to plan, supervise and direct the work of all food & beverage staff, and interact with them pursuant to orientation, appraisal, discipline, and/or discharge issues.
• Serve as a mentor for F&B staff. Ensure that a positive and healthy working environment exists and that Club policies and procedures are adhered to.
• Assist in preparing the food & beverage operating budget and, after approval, manage and control the operations to attain desired results.
• Assist in ensuring appropriate controls and cost-effective procedures related to employee payroll, overtime, purchases, inventories, supplies, and other necessary expenditures are in place.
• Provide proactive, accurate, timely, and meaningful reports and analyses.
• Keep the Director of F&B or other department heads informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
• Attend staff meetings.
  

• High School diploma required.
• Four (4) year degree in the area of specialty and five (5) years experience in the field or related field preferred.
• Proven familiarity with a variety of the field’s concepts, practices, and procedures. Knowledge of local liquor laws, food safety training, and sanitation policies.
• Excellent listening skills, oral communication skills, and positive interpersonal skills are required.
• Strong ability to communicate effectively with members, guests, and team members of diverse backgrounds, cultures, and education levels.
• Demonstrated results-oriented and capable of working with minimal direction.
• Excellent team player with the ability to work hands-on in a fast-paced environment.

• Frequent walking/standing with some sitting at times.
• Ability to reach, bend, stoop, stand, and lift up to 40 pounds.
• Independent mobility throughout the clubhouse.
• Requires excellent hand-eye coordination.
• Requires ability to perform a variety of manual labor tasks that will require some strenuous physical efforts, such as carrying, pushing, pulling, or occasionally moving objects weighing up to 50 pounds.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and coworkers.

West Lake Country Club is a welcoming community with a friendly and healthy lifestyle for all ages. We believe in a fun, active, and engaged membership, where everyone comes to play! Come enjoy a beautiful 18-hole golf course, 24/7 state-of-the-art fitness facility, 10 well-maintained tennis courts, 4 pickleball courts, dining, special events, kids’ activities, and more!