The Executive / Administrative Assistant is responsible for overall administrative activities and all bookkeeping and localized accounting functions for the community; ensures the Business Office is operated efficiently and in compliance with all applicable legislation and regulatory requirements and SilverPoint Senior Living core values, mission statement, and standards; and serves as the community’s liason between Human Resources department.

Essential Duties:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Models and integrates the SilverPoint Senior Living culture into all aspects of the Business Office and the community.

· Implements SilverPoint Senior Living policies, procedures and standards fully.

· Engages in open communication and cooperation within and between community departments, other SilverPoint Senior Living, and Home Office communities.

· Maintains positive public relations by displaying professionalism when interacting with residents, resident representatives, team members, and the general public.

· Supports managers in building and leading a highly effective team.

· Supports managers in sourcing, interviewing, and selecting well qualified team members in a proactive manner.

· Assists managers when addressing team member issues and resolving them.

· Supports managers in managing the performance of team members.

· Recognizes team members and expresses appreciation for their contributions; follows the progressive disciplinary process when redirection of team members is necessary.

· Develops and maintains effective relationships and two-way communication with team members; ensures team members attend daily stand up and operational meetings.

· Supports managers ensuring adequate staffing is on duty at all times to meet the needs of residents.

· Keeps the Executive Director informed regarding any unusual incidents or issues regarding residents, team members, or the community.

· Ensures that all team member concern and incident reports are completed on a timely basis and filed and follow-up is conducted in an appropriate and timely manner.

· Fulfills responsibility for completion of forms necessary for the generation of accounts payable and assignment of all expenses to the proper department code numbers.

· Fulfills responsibility for banking deposits (if processed at the community).

· Fulfills responsibility for verifying accuracy of all information on resident bills, as well as providing the information to generate billing for new residents or departing residents.

· Participates in monthly budget variance conference and reporting.

· Prepares refund requests for residents who move out and requests for refund of waiting list deposit.

· Researches and responds to resident/family inquiries regarding billing or any other business office function.

· Receives, dates, and answers any questions residents/families may have regarding monthly statements.

· Interacts with residents and their families, acknowledges concerns and solves problems within the community.

· Fulfills responsibility for dispersing and logging of petty cash, including appropriate ledger accounting for cash disbursements.

· Works closely with other department heads regarding personnel policies and problems.

· Prepares and maintains all personnel files.

· Fulfills responsibility for generation of all forms for new hires, personnel files, and forms necessary to generate payroll for all team members.

· Facilitates and coordinates communications between staff and the Executive Director.

· Fulfills responsibility for completion of all paperwork for job related injuries and incidents, as well as computer data entry.

· Manages operations based on occupancy and economic conditions.

· Assists the Executive Director in planning, decision-making, and budgeting for the community.

· Assists the Executive Director in review of financial records and cost reports for tracking and accuracy.

· Complies with SilverPoint Senior Living policies, procedures and standards with regard for residents’ needs and to all applicable laws and government regulations (e.g. Worker’s Compensation, Assisted Living Regulations, OSHA, Food Safety, etc.) and keeps updated on current regulations.

· Assumes on-call responsibilities as needed and remains available to staff at all times by phone to answer questions regarding residents.

· Assists with answering the telephone and conducting tours.

· Greets visitors to the community and grants access upon validation of the reason for the visit.

· Assists in planning and/or preparing for community special events, including outreach to the greater community.

· Attends and actively participates in team meetings and required or optional continuing education programs.

· Assists in the evacuation of residents as necessary.

· Maintains the confidentiality of all resident information and honors the residents’ personal property rights.

· Performs any other duties that may be assigned by the Executive Director or Home Office.

· Performs other duties as assigned and which relate to the success of SilverPoint or the Community.

· Provides assigned management reports to RDO/VPO weekly. Notify RDO/VPO of any potential liability to SilverPoint immediately.

Mission Statement and Core Values:

SilverPoint Senior Living intentionally engages our residents, family members, and staff so that it makes each day a little better than the day before.”

Our core values describe who we are and define how we live. We accomplish this through living out our Core Values of:

1. Family—We love people and live it out in our actions.

2. Purpose—We help people achieve their greatest potential.

3. Fun—We find moments of joy to share everyday.

4. Integrity—We do what is right, not what is easy.

5. Dignity—We honor and respect people for who they are.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dallas, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Microsoft Powerpoint: 1 year (Preferred)

Work Location: One location

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