Exception Processor - Kansas Payment Center Job at YoungWilliams PC
The Exception Processing Specialist position uses established policies and procedures to research, process, and maintain accurate information.
Essential Job Requirements
- Analyzes payment and related correspondence to determine what type of action is needed
- Research and resolve mis-posted payments, returned disbursements, employer out-of-balance transactions, void/rewrite of disbursements, unidentified payments, and court order information
- Uses established policies and procedures to work assigned items such as held disbursements, stale dated checks, refunds, lost and stolen affidavits, and returned checks
- Utilize all methods of research including KAECSES, Case Workers, Clerks of the District Court, Other States, etc… as appropriate
- Accountable for accuracy and completion of all transactions within established service level guidelines
- Contact employers, custodial and non custodial parents in order to resolve exception payments
- Navigate through multiple computer screens in order to provide correct information to inquiring parties within acceptable service timeframes
- Contribute to the established site wide accuracy rate
- Utilizes reports and web tool requests to initiate system changes on court orders and obligations
- Serving as a backup to Customer Service - Respond to incoming calls from employers, IV-D and Non IV-D customers, state and local child support staff, child support staff from other states, and other individuals concerned with remitting child support payments to the SDU
- Responsible to initiate outreach calls to offer alternate EFT disbursement and payment options
- Maintain confidentiality at all times
- Maintain a professional demeanor under stressful circumstances
- Adhere to all safety and security procedures
- Adhere to overall site Risk Activities, such as daily document shredding, and piggybacking
- Other duties as assigned to meet business needs
Required Education
- High school diploma or GED
Required Experience
Experience in researching and following through to resolution- Experience in customer service preferred
- Experience in child support is preferred
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