Role -Desktop/Nexthink/WorkBlaze Engineer

Location -Atlanta, GA 30328 (Day 1 onsite)

Duration: Contract

Role and Responsibilities

Preferred Skills

· Technical Skills required including but not limited to –

o Extensive Experience on Nexthink Tool Administration (SaaS)

o Good Knowledge on Microsoft Windows and Apple Macintosh OS

o Understanding of Citrix and other remote/virtual desktop technologies

o Basic understanding of SQL

o Basic understanding of PowerShell or any other scripting language

o Extensive experience on Microsoft Excel and PowerPoint

o Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc.

This role is required to:

· Responsible for validating and/or gathering requirements (due diligence) from the business stakeholders

· Analyze performance bottlenecks and stability issues related to Devices and Application

· Creating Proactive Incidents and to prepare daily, weekly and Monthly custom reports & dashboards

· Tracking usage and compliance of the software licenses, continuously measure end-user satisfaction, IT consumption based on usage metrics

· Proactive analysis of compliance factors like Non-corporate Antivirus tracking, Corporate Antivirus availability, Information Security regulation, Insider threats, Identify high threat binaries

· Deploying OTB scripts for remediating systems issues like less disk space, cleaning temporary files, extracting information for high impact Startup applications, etc. through Act & Engage

· Work with multiple stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value

· Identify Top Call Drivers & explore opportunity with Nexthink to reduce the Incident count

· Enabling Service Desk to trigger One Click Remote Actions via ServiceNow

· Providing new insights to integrate Nexthink with existing solutions and internal processes

· Providing actionable insights to customers and automation opportunities

· Maintenance of Nexthink servers in terms of product upgrades and healthy consoles

· Analyzing and benchmarking customer’s data-set to drive insights for ongoing operations

· Providing new insights to integrate Nexthink with existing solutions and internal processes

· Analyzing customer requirements, goals, strategic plans and constraint in order to advice the best possible use of Nexthink

· Providing actionable insights to customers and automation opportunities

· To enable the new features of SaaS that include the implementation and operationalization of APEX Module

· Closely work with management, Application owners, vendors, and other stakeholders to analyze and make recommendations on observations from Nexthink.

· Conduct Lunch and Learn session with key stake holder to increase the adoption of the Tool

Qualifications and Education Requirements

· Minimum 10 years of experience in Infrastructure Technology

· Minimum 7 years of experience in delivering EUC/DWP services

· Should have worked and be open to work in a 24x7 environment

· Ability to communicate effectively with end users, business owners, developers and various levels of management

· Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables

· Demonstrates initiative and ability to accomplish aggressive project goals when necessary

· Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements

· Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation

Job Type: Contract

Salary: $12.44 - $28.51 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Atlanta, GA 30303: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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