The EMR Application Specialist will join Geode’s in-house EMR team to build our athenaHealth platform and support our rapidly growing end-user base. As the EMR Application Specialist, you’ll complete system configuration and ongoing support for Athena and integrated third parties that will drive our clinical and revenue cycle success. We are looking for someone with ~2-3 years’ experience in Athena EMR implementation and support.

In this position, you’ll work closely with Athena vendor representatives and Geode’s operations team to both build and bring live new practices each month, as well as support existing live end-users. The role will also spend about 20% of the time assisting with the delivery of EMR training to end-users, supported by our current EMR trainer. Previous training experience is desirable, but not required.

The role is remote with your ideal location in Illinois, Texas, or Georgia; ability to travel up to 2 times per month is required for onsite trips to provider practices and to attend key Geode team meetings. The role reports to the Director of Provider Success.

Our ideal candidate has excellent problem solving and communication skills and is comfortable thinking both technically and creatively. One of Geode’s core values is “one team” so we’re looking for someone who enjoys being part of a collaborative team.

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is ‘To empower our patients to live healthier, more rewarding lives through accessible, affordable and effective mental healthcare tailored to their needs.’

Job Responsibilities:

• Responsible for planning, building, testing, and maintaining the EMR software applications (Athena and integrated third parties)
• Troubleshoot and resolve technical issues that arise, which involves research, system testing, issue analysis, and implementing sound business solutions
• Support technical issue resolution for live practices, providing guidance and problem-solving solutions in response to end-user inquiries
• Continually evaluate system capabilities and provider feedback to identify areas of opportunity for improving and automating workflows
• Facilitate collaboration with key stakeholders including end-users, vendors, and leadership team to improve and maintain best-in-class workflows and tools
• Develop and maintain all system design and build documents and other system documentation
• Assist with development and delivery of EMR training to front office and provider staff

Ideal Candidate Profile:

• Reliable self-starter capable of working with a high degree of autonomy
• Desire to work in a start-up environment where proactivity, flexibility, and organizational skills are critical
• Ability to analyze an issue or need, determine feasible options, and recommend the best solution
• Organized & process-oriented
• A lifelong learner who believes in giving and receiving feedback to get better each day

Skills and Qualifications:

• 2-3 years’ experience implementing and/or supporting the athenaHealth EMR, preferably in the ambulatory/practice management space
• Demonstrated ability to independently manage and execute system build project plans including configuration, testing, and production support
• Demonstrated ability to analyze and troubleshoot technical issues
• Experience supporting end-users and resolving live environment issues with creative solutions
• Strong interpersonal skills in a highly collaborative team environment; proven ability to successfully work with roles ranging from the leadership team to individual end-users
• Top-notch written and verbal communication skills
• Bachelor’s degree or equivalent combination of education and experience required

Preferred Qualifications:

• Athena application experience
• Knowledge of ambulatory clinical and revenue cycle workflow processes
• Training or adult education experience
• Mental health industry knowledge

At Geode Health, we offer:

• Competitive compensation
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

To learn more, visit us as www.geodehealth.com