EHR Support Analyst

JOB SUMMARY

The position will play a key role in maintenance and enhancement of our EPIC EHR/Practice Management System, providing technical expertise and ongoing support for staff using the EHR.

ESSENTIAL FUNCTIONS AND DUTIES

• Assist the Epic team with all facets of the Epic software, taking leadership of different areas as needed and as directed by the IT Manager. The IT Manager will determine priorities for tasks below.
• Utilize project management abilities to help lead and coordinate implementation of new functionality, upgrades, and EHR-related clinical processes.
• Support/Help desk -
  • The EHR Support Analyst will work the EHR help desk and field support questions from staff. When needed, a case will be filed with OCHIN support and the specialist will be responsible for following through to an adequate resolution of the problem.
  • Maintain the clinical schedules for all providers and staff.
  • Maintain member-managed system setup such as the provider master file, security, preference lists, and SmartPhrases for service area.
  • Manage error queues and In Basket pools established for member organization.
  • The EHR Support Analyst will work with the IT department to trouble shoot technical issues that arise.
• Data quality monitoring. The EHR Support Analyst will work as a member of the team to assure ongoing data integrity of the EHR through maintenance of scheduled reports and data clean-up as needed. This will include performing chart audits and working with providers and individual in various departments.
• Interface management -
  • The EHR Support Analyst will work to troubleshoot Interface errors as they pertain to the Lab and immunization interface.
  • Troubleshoot error resolution issues
  • Assist with development of new interfaces as needed.
• Reporting -
  • The EMR Application Specialist will work as a member of the team to monitor and improve clinical outcomes; and
  • Will understand on a basic level the use of Reporting Workbench to provide reports to key clinical leaders in support of clinical programs, grants, and other reporting needs such as managed care quality reports.

• Performance Improvement - The EHR Support Analyst will work as a member of the team to coordinate the implementation of functionality enhancements to the EHR as needed by the health center and its programs.

KNOWLEDGE and SKILLS

Must have excellent computer skills, strong leadership qualities and excellent organization and project management skills. Experience with data reporting tools, skills in training and teaching others, and attention to detail.

EXPECTED BEHAVIORS

• Treat all people with dignity, respect and compassion.
• Honor diversity in practices of faith, traditions, and culture.
• Recognize the good work and accomplishments of others.
• Invite and acknowledge concerns, suggestions and opinions of others.
• Protect personal and professional privacy and confidentiality.
• Communicate truthfully and expect others to do the same.
• Identify and resolve difficult issues.
• Seek out and participate in opportunities for development.
• View change as opportunity.
• Accept and offer feedback that promotes respect and leads to development.

EDUCATION AND EXPERIENCE:

This position requires a minimum of 2 years' experience working with Epic in an analyst type role. Epic certifications helpful, but not required. Or an equivalent combination of education and training. Has knowledge of commonly-used concepts, practices, and procedures within the EHR Medical and Dental fields.

QUALIFICATIONS

Highly qualified candidates will have project management experience/skills, EHR implementation or maintenance experience, and/or experience in quality improvement or information systems in a community health center.

It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of COVID-19 and the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.