eCW Specialist Job at Newark Community Health Centers, Inc.
The eCW Specialist primary purpose is to support eClinicalWorks (eCW) and the electronic health records (EHR). The eCW Specialist is a critical end-user support role responsible for efficient and timely hands-on support, troubleshooting, and remediation of eCW. The eCW Specialist works closely with the end-users on a daily basis to provide education and instructions on these mission-critical system features and functionality, and to explore various options to accommodate the user’s workflow and operational needs. This position also supports NCHC staff regarding their critical internal office support systems such as NCHC network infrastructure, server administration and data center operations. The eCW Specialist is also responsible for proactive monitoring on all NCHC networks and systems to ensure operational efficiency. This role will assist with developing, implementing and adhering to the policies and standard operating processes for NCHC to guarantee compliance with HIPAA Hitech security and privacy requirements, regulatory and credentialing standards. All employees of NCHC are responsible to practice good risk management, quality assurance, and deliver excellent internal and external customer service. All employees must understand and exemplify the organization's mission, vision, and core values.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Ability to commute/relocate:
- Newark, NJ: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- health care: 3 years (Required)
- eClinicalWorks: 1 year (Required)
- eCW technical troubleshooting: 2 years (Required)
License/Certification:
- eCW training (Required)
- eCW Help Desk (Required)
Willingness to travel:
- 25% (Required)
Work Location: One location
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