Donor Experience Representative Job at New York Blood Center Inc
Overview:
For applicants who will perform this position in New York City or Westchester County, the proposed hourly salary is $20.25/hr. to $23.00/hr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.
Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations
At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.
Responsibilities:
This position is responsible for delivering an exceptional experience for donors and visitors presenting at a donor center, every time. The role is an integral part of the team and the donor experience. As the Donor Experience Representative, you will provide a positive and engaging experience, every time. You will make donors feel welcomed and valued; you will build rapport and relationships with donors that will encourage them to return frequently.
Responsibilities include:
- Educate donors on the need for frequent blood donations and increase their regularity by building rapport and lasting relationships to further rebooking donors and ensure they have future appointment/s before they leave the center (KPI).
- Recognize donors who are achieving lifetime donation milestones and rewarding donors with merchandise / giveaways that align with marketing campaigns and critical time-period gifts.
- Call donors to Support critical time planning (including but not limited to ensuring appointment schedules are full).
- Support the KPI to achieve a score of 9 out of 10 donor satisfaction survey results.
- Ensure marketing collateral and education material is up to date and on display, as per marketing department requirements.
- Work with Donor Marketing team to develop innovative and creative new ways to communicate and recognize donors to increase retention and frequency.
High school diploma with preferably 2+ years of related experience in a customer services /sales role. Spanish speaking preferred but not required. Knowledge of a variety of software applications (Microsoft Office Suite) as well as CRM systems desirable.
For applicants who will perform this position in New York City or Westchester County, the proposed hourly salary is $20.25/hr. to $23.00/hr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.
Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations
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