Goodwill stores handle hundreds of donations daily, and we are hiring quick-thinking, hard workers to perform light warehouse work. Donation Specialists greet donors, accept donations, and then use light machinery to move heavy loads. Donation Specialists can also expect to sort donations by type and quality. Quick decision-making is a must. Goodwill NNE also expects Donation Specialists to be able to say “no thank you” to items we cannot accept and politely explain why to each customer.

You will work in the “back room” of a store, with regular trips outside to accept donations. Every back room is different and can change dramatically based on the day and season; you will never live the same day twice in this job. Donation Attendants get safety training on using pallet jacks and other equipment that helps move donations.

JOB SUMMARY:

The Donation Specialist works under the direction of store management to maintain efficient store operations.

• Provides outstanding customer service while maintaining a clean, organized, safe work environment.
• Receives and sorts great quality merchandise from donors to support an efficient production process.
• Creates a positive employee and customer experience by consistently exhibiting citizenship behaviors and supporting Goodwill’s mission.

Work Location: Manchester, New Hampshire

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

1. Essential duties include the following:

• Inspect, accept, track, and sort donations into the proper value stream
• Provide a best-in-class customer experience
• Exercise due care in the performance of job tasks. Must follow Agency safety policies and procedures established within respective departments. SAFETY BEGINS WITH YOU!

2. Represent the Agency in all interactions with other Goodwill community members and the general public, supporting the agency's vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

3. Perform duties following Agency policies and all applicable federal, state, and local laws and regulations.

4. Detailed essential duties include:

• Receives donations, issues donation receipts, and assists donors when applicable
• Works with supervisors to ensure individual goals are met consistently.
• Sorting merchandise into categories
• Operate power equipment to organize and store donated product
• Loading material into gaylords, trucks, and trailers for export
• Processes material at the donation site by sorting donations made throughout the day
• Accepts Donations from customers, loading goods into hampers for the sort

5. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Ability to display a positive, friendly attitude to maintain a positive work environment
• Mathematical and literacy skills to support job duties
• Ability to use all essential job equipment and tools, including loading and unloading the trailer
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• A criminal background check that meets agency standards
• Exerting up to 100lbs of force occasionally, and/or up-to 50lbs of force frequently, and/or up-to 20lbs of force constantly to move objects

PREFERRED QUALIFICATIONS

• Light manufacturing, Donation, warehouse work experience, or certification
• Prior thrift or used goods Donation experience
• High school diploma, GED, HiSET, or equivalent

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical Insurance
• Flex Spending
• Vision and Dental offered *
• Paid Short & Long Term Disability
• Paid Life Insurance
• Generous Paid Time Off Plan (pro-rated for Part-Time employees) *
• Paid Holidays (pro-rated for Part-Time employees) *
• 403(b) retirement plan, with employer match *
• 40% Employee discount at Goodwill stores in ME, NH & VT *
• Valuable job training with growth potential *
• Discount on personal cell phone plans *
• Local community discounts *

• These benefits also available to Part-Time employees

Education

• High School Diploma/GED or better

Skills

• Customer Service
• Interpersonal Skills
• Leadership

Behaviors

• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization