Dividend, Program Assistant Job at Fifth Third Bank
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: The Program Assistant is responsible for assisting the Program Manager with all aspects of Dividend’s Shut-Off Program. The role is responsible for maintaining detailed diligence and record keeping on new and existing loans. This includes, but is not limited to, vetting for borrower eligibility, coordinating borrower notifications, recording proper codes with servicers, coordinating with 3rd party providers, auditing previous accounts, and other responsibilities as needed.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
This position will be in our Austin, TX office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Vet potential accounts for eligibility into the Shut-Off Program
- Record findings and track eligibility progress
- Manage borrower notifications
- Coordinate between various departments within Dividend
- Coordinate with 3rd Party providers
- Routinely audit previous accounts
- Properly place codes in NLS system
- Perform other duties as needed
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
- Possessing a vibrant, energetic and results oriented attitude
- Having thrived in a team-oriented, collaborative, and fast-paced environment
- Ability to work in a fast-paced environment across different functional departments
- Ability to learn quickly and adapt to and apply changes in procedure on an ongoing basis
- Excellent record keeping skills
- Excellent customer service and communication skills
- Excellent attention to detail in legal documents, licensing information and background checks
- Familiar with technology tools used by Dividend, primarily Salesforce, Box, Microsoft Office Suite, and DocuSign
- Background with in the solar and/or home improvement industry is a major plus, but not required
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Dividend, Program Assistant
LOCATION - Austin, Texas 78727
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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