We are looking to expand our team and are interested in qualified and motivated candidates for our Dispatcher position. This position works at our warehouse in Milpitas and the shift is Monday - Friday 10am - 6:30pm.

At Watchpoint Transportation, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint Transportation, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint. Together we can tackle any challenge.

Are you ready to join a Company with more than 35 years of industry experience and resources across the globe in custom logistics and data solutions?

Dispatchers are the key to success for our drivers. Dispatchers are responsible for the daily operations of the cartage workload. This position will be expected to work directly with our drivers and Customer Service to provide direction of the dispatched shipments to both company drivers and independent contractors.

• Plans and schedules routes for freight transport
• Provides accurate instructions/information and documentation to our drivers
• Works closely with our drivers, helping to ensure we meet important transport deadlines
• Monitors routes and status of drivers to coordinate and prioritize their schedule
• Recognizes potential delays and works with drivers to determine the most effective course of action
• Updates inbound and outbound orders in Transportation Management System (TMS)
• Serves as primary communication liaison with Customer Service
• Assists in fleet management
• Adhere to company KPI measurements and timelines
• Operate within company issued technology systems
• Provide feedback to Lead and Supervisor

• 
  High school diploma or equivalent
• A minimum of 2 years' experience as a dispatcher
• Must possess effective communication skills, both written and verbal
• Must be able to prioritize and multi-task in stressful situations
• Excellent customer service skills: dedicated to meeting the expectations of internal and external customers
• Must have excellent organizational and problem solving skills
• Must be able to use radio, phone, and computer to communicate with our drivers
• The position requires STA background check. Evidence of prior STA approval is beneficial
• Experience with Microsoft Office products and ability to adapt to other computer software systems

Our mission is to achieve world class employee and customer satisfaction. In order to meet this goal, all Watchpoint employees must embody the following core job competencies:

Exceed customer expectations

Exhibit integrity and trust

Practice continuous improvement

Always be courteous

Seek quality growth

Exhibit a high quality of work

Be dependable

Maintain safety as a priority

Foster positive teamwork

Physical Requirements

Works in a seated or standing position for extended periods.

Uses fingers, hands, and arms at the computer keyboard for long periods of time.

Able to speak clearly and distinctly, hear and be heard and understood in person and by telephone

Able to use warehouse equipment such as forklifts, pallet jacks and hand trucks

Watchpoint offers a competitive benefits package that includes:

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K matching

PTO and Holiday pay

Pay Range: $21.00 - $25.00 per hour, DOE

Watchpoint Logistics, Inc. is an equal opportunity employer

Visit us at https://www.watchpointlogistics.com